Job Description
Job DescriptionJOB SUMMARY:
The Referral Coordinator is responsible for coordinating surgical procedures with multiple hospitals and surgery centers, scheduling and obtaining pre-operative testing, writing and communicating surgery orders, and collecting necessary documentation for surgeries.
QUALIFICATIONS/EDUCATION:
· High School Diploma or equivalent required.
· Bi-lingual English/Spanish preferred; must be able to read, write, and speak English.
· 2-3 years of related referral experience in a medical setting preferred.
· Strong people skills.
· Data entry skills.
· Attention to detail.
· Strong organizational skills and ability to multi-task effectively.
· Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.
ABILITIES/SKILLS:
· Basic computer skills to be able to recognize and understand our EMR System.
· Excellent communication, Customer Service, and telephone skills.
· Strong organizational skills and ability to multi-task effectively.
· Must be able to work independently with minimal supervision in a fast-paced environment.
· Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations.
· Must be dependable and conduct him/herself in a professional manner.
· Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties.
· Must be able to follow policies and procedures.
ESSENTIAL DUTIES/ RESPONSIBILITIES:
· Process referral authorizations for procedures as ordered by the physician.
· Verify insurance and obtains authorizations for procedures a minimum of two weeks prior to the appointment date.
· Obtains any clearance required for the procedure.
· Reviews procedure instructions with the patient one week prior to the preparation date and addresses any questions or concerns that they may have.
· Schedule patients for procedures such as endoscopy, colonoscopy, EGD, EUS, ERCP, etc.
· Assist patients with inquiries or concerns and ensure patients’ expectations are met.
· Scan doctor’s notes, order, superbills, authorization, and clearance to the surgical center or the hospital one week in advance of the procedure.
· Responsible for rescheduling patients that cancel or no show for their procedure and sending reminder text messages.
· Confirm daily patient attendance for procedures with the surgical center and the hospitals.
· Ensure that the volume of procedures and patient confirmations are accurate for each provider.
· Answering incoming calls in a professional, courteous and timely manner.
· Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures.
PRE-EMPLOYMENT REQUIREMENTS
- Criminal Background Check
BENEFITS
Employee Health Insurance is covered at 100%. We also offer Dental, Vision, Life, and 401k Benefits.