Job Description
Job Description
Customer Service Representative – Home Restoration Company
We are an established and reputable home restoration company seeking an experienced Customer Service Representative to join our team immediately. We specialize in helping homeowners restore their properties after water damage, flooding, mold issues, and fire damage. Experience in the home service industry (e.g., plumbing, HVAC, restoration, locksmith, cleaning) is a plus.
Position Overview:
As the first point of contact for our clients, the Customer Service Representative plays a critical role in the success of our operations. This position is responsible for handling inbound and outbound communication, scheduling appointments, maintaining office organization, and coordinating with technicians, clients, insurance companies, and other partners involved in ongoing projects.
Key Responsibilities:
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Answer incoming calls and assist customers with inquiries
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Schedule and coordinate jobs, appointments, and follow-up calls
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Maintain organized files, job records, and internal systems
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Perform light data entry and administrative support
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Assist in coordinating field staff and ongoing project logistics
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Support basic marketing tasks, such as customer follow-ups and outreach
Office hours: M-Th 8:30am-5:00pm | F 8:30am-2:00pm
Please complete our short employment application by visiting https://titanrestorationfl.com/employment
Company DescriptionWe are an established and reputable home restoration company. We specialize in helping homeowners restore their properties after water damage, flooding, mold issues, and fire damage. We also offer other specialized inspection and consulting services to homeowners with issues in their home.
Company Description
We are an established and reputable home restoration company. We specialize in helping homeowners restore their properties after water damage, flooding, mold issues, and fire damage. We also offer other specialized inspection and consulting services to homeowners with issues in their home.