Job Description
Job Description
Renewal by Andersen is a High-End Window and Door Replacement Company – the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process, and every member of our team should strive to do their best to provide this type of experience for our homeowners.
- Check out this video to see who we are! https://vimeo.com/543689842/eac87297f0
What We Offer:
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A Culture People Love – proudly recognized as a Top 10 Best Place to Work for 4yrs in a row
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Time to Recharge – enjoy paid time off plus six paid holidays to support your work-life balance
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Health & Peace of Mind – medical, dental, vision, and life insurance to support your wellbeing
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Join a Company Where Growth is Real – over 60% of our leaders were promoted from within
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Hourly Rate: $20hr - $22hr
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Schedule: Monday - Friday (Full Time)
The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency
Responsibilities:
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Review open accounts for collection efforts using Quickbooks, Microsoft Dynamics, and RForce (Sales Force) systems.
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Prioritize work activities, giving accounts with outstanding balances the utmost attention.
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Make outbound collection calls in a professional manner while maintaining and improving customer relations.
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Resolve client billing problems and rescue accounts receivable delinquency, applying good customer service in a timely manner.
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Collect customer payments in accordance with payment due dates.
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Work with Accounts Receivable Team Lead and Payment Specialist to keep up to date on all accounts and monitor the lien rights expiration report.
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Identify issues contributing to account delinquency and discuss them with management.
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Review and monitor assigned accounts and all applicable collection reports.
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Provide timely follow-up on payment arrangements.
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Collect accounts by sending invoice reminders and communication with customers via phone, email, fax or mail.
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Resolve collections by examining customer payment plans/promissory notes.
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Protect the organization’s value by keeping information confidential.
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Update job knowledge by participating in educational opportunities.
Requirements:
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High School Diploma or Equivalent
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At least 3-5yrs of Collections Related Experience w/ Proven Record of Improving Accounts Receivable Aging Balances
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Prior Accounts Receivable Experience & Understanding of Accounting Principles is a Plus
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Prior Experience within the Construction or Home Improvement Industry is a Plus
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Prior Experience with QuickBooks, Microsoft Dynamics, & Office Applications, including Excel, Word, and Outlook
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Ability to type 60+ words per minute accurately.
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Ability to read and interpret documents such as purchase orders, receipts, bills for payment, etc.
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Ability to write routine reports and correspondence.
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Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
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Ability to correctly interpret numerical data.
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Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
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Ability to deal with problems involving a few concrete variables in standardized situations.
**Must be willing to undergo a criminal background check**
**This Company Participates in E-Verify**
Our Company Culture is one that strives "to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment”.
Renewal by Andersen® careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team!
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.