Sales and Enrollment Associate - AT&T Services

Job Description

Job Description

Elite Impact Associates, a dynamic sales and marketing firm in Miami Lakes, is actively seeking a highly organized and empathetic individual to join our thriving team of Sales and Enrollments Associates for our impactful AT&T program. This is an exceptional entry-level opportunity for those eager to build a successful career by directly guiding customers through the seamless setup of leading telecommunications solutions, all while receiving comprehensive, hands-on training.

As a Sales and Enrollment Associate, you’ll receive hands-on training to become an expert in AT&T’s service offerings and enrollment processes. Your role will focus on guiding customers through seamless sign-ups, ensuring accuracy in documentation, and delivering exceptional onboarding experiences. By mastering compliance standards and refining your customer engagement skills, you’ll play a pivotal role in building long-term client relationships while upholding AT&T’s reputation for excellence.

Who We Are:

Elite Impact Associates is built on a foundation of precision, accountability, and seamless customer experiences. We cultivate an environment where individuals are empowered to grow through hands-on mentorship, continuous learning, and a shared commitment to excellence. Our team thrives in a culture that values accuracy, celebrates efficient processes, and supports each member’s journey toward personal and professional success, all while partnering with industry leaders like AT&T.

What We Are About:

Elite Impact Associates specializes in streamlining customer acquisition for premier brands like AT&T. Our dedicated enrollment program transforms complex service decisions into seamless onboarding experiences for wireless, internet, and smart home solutions. By combining operational precision with customer-centric communication, we ensure every new AT&T customer transitions from interest to activation with confidence.

What Will I Be Doing As A Sales And Enrollment Associate?

• Directly engage with prospective residential AT&T customers who are ready to sign up for services, providing clear guidance through the final enrollment stages
• Explain service terms, conditions, and pricing for AT&T’s comprehensive offerings with clarity and patience
• Guide customers step-by-step through the digital and physical application and enrollment process, ensuring all necessary information is accurately captured to complete the sales process
• Precisely collect and enter customer data into designated digital systems, verifying accuracy and completeness for sales activation
• Verify customer eligibility and ensure all required documentation (IDs, proofs of address, etc.) is obtained and compliant with AT&T and company guidelines
• Process new service activations, upgrades, or transfers efficiently, confirming successful initiation of services
• Address any final customer questions or concerns regarding their enrollment, providing reassuring and accurate information
• Maintain meticulous, confidential records of all direct customer enrollments, interactions, and follow-up activities within CRM systems
• Actively participate in daily team meetings, structured training sessions, and continuous coaching to enhance knowledge of AT&T products and enrollment protocols
• Collaborate seamlessly with direct sales and customer service teams to ensure a smooth transition for the customer from initial interest to active service
• Proactively identify and troubleshoot basic enrollment obstacles, escalating complex issues as needed to ensure customer satisfaction

What Do I Need to Bring to the Table As A Sales And Enrollment Associate?

• Up to two years of experience in direct customer service, administrative support, retail, or roles requiring high attention to detail; entry-level candidates with strong potential are highly encouraged
• Exceptional verbal communication skills, with the ability to convey detailed information clearly, patiently, and in an easy-to-understand manner
• High degree of accuracy and meticulous attention to detail in data entry and form processing
• Strong organizational skills and the ability to manage multiple enrollments efficiently.
• A proactive, customer-centric mindset with genuine empathy and a commitment to ensuring positive experiences
• Proficiency in basic computer usage and a readiness to quickly learn CRM systems and digital enrollment platforms
• Demonstrated ability to follow established processes and procedures precisely
• Professional demeanor and integrity in handling sensitive customer information

This results-driven position offers uncapped commissions, with earnings that actually reflect your dedication and drive to learn and succeed. Compensation estimates are based solely on average commissions earned annually.