Order Fulfillment & Inventory Control Specialist

Job Description

Location: Delray Beach (Corporate Office)

Employment Type: Full-Time

Schedule: Monday- Friday, typical business hours

About Our Client

We are recruiting on behalf of a small but fast-growing, design-driven business specializing in high-end merchandise. Our client is known for its thoughtfully curated international finds, exceptional product quality, and highly personalized customer experience. A deep appreciation for fine craftsmanship and meaningful artisanship is reflected across both their e-commerce platform and brick-and-mortar locations. Their collection spans fine jewelry, one-of-a-kind vintage pieces, small-batch apothecary goods, sustainability-focused fashion, and handcrafted home décor.

Position Overview

The Order Fulfillment & Inventory Control Specialist plays a key role in ensuring smooth daily operations by managing online order fulfillment and maintaining accurate inventory records. This person ensures every order is fulfilled efficiently, accurately, and with the care expected from a luxury retailer.

Key Responsibilities

Order Fulfillment:

• Process and fulfill customer orders accurately and on schedule.
• Pick, pack, and prepare products for shipment with attention to presentation and quality standards.
• Coordinate with shipping carriers and manage tracking updates.
• Communicate proactively with internal teams about order status, delays, or issues.
• Facilitate transfers between our various locations to support replenishment and/or outbound needs.
• Assist with large outbound shipments for wholesale customers and e-commerce platforms on high turn product categories.

Inventory Control:

• Monitor inventory levels and perform regular cycle counts and reconciliations.
• Record inventory movements (incoming shipments, transfers, returns, adjustments) accurately.
• Perform quality control on all inbound products.
• Identify and investigate inventory discrepancies or losses.
• Assist with new items set up and maintenance within the Shopify and QuickBooks Enterprise (QBE) systems.
• Review active and draft products to ensure an accurate assortment is reflected on our website/POS.
• Process price changes both in the Shopify and QBE systems and on physical product tagging.
• Ad hoc data entry and system processing.

Operational Support:

• Maintain a clean, organized, and efficient stockroom and fulfillment area and stockroom at our Palm Beach store location.
• Support process improvements to increase efficiency and reduce fulfillment errors.
• Help develop and document standard operating procedures for inventory and fulfillment.
• Review/reply to customer service inquiries via Gorgias platform.

Qualifications

• 2+ years of experience in order fulfillment, inventory management, or warehouse operations, ideally in a luxury or high-end retail environment.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Ability to lift and move packages (up to 50 lbs).
• Strong communication skills and a customer-first mindset.
• Team player attitude.
• Willingness to drive to and from Palm Beach store location as needed each week. Must have car and valid license and insurance.