Client Resolution Specialist - Call Ctr [$17.25/HR] / M-F Sch.

Job Description

Job Description

18 Years and Growing Strong – Come Join the Team!!

Job Type: Full-time – QA Client Resolution Specialist
Starting pay: $17.25 per hour
Schedule: Monday – Friday: 8:30am-5:30pm

• On Site Position – Tampa (33634)
• 15 Days Paid Time Off per year (no waiting period to start accruing) - earned on an accrual basis (4.62 hours per paycheck)
• Casual Dress Code – Yes, that includes Jeans!
• Paid Holidays – no waiting period
• Diverse, Inclusive and Positive work environment
• Growth and Development Opportunities
• Fun Committee (quarterly workplace events)
• Cloud Room – your place to relax and unwind during breaks
• Comprehensive Benefits Package

(Starting pay rate: $17.25 per hour)

Principle Duties and Responsibilities:

• Research Quality Issues for Clients
• Review referrals and phone calls
• Contact Clients, Injured Workers, Providers and others for feedback
• Update referrals and provider profiles with QA data and resolutions
• Internal and External (Provider/Client) coaching
• Prepare written resolutions to issues raised by the client

Knowledge, Skills and Abilities Required:

• Ability to coach behavior
• Ability to communicate professionally with business associates outside the Company
• Strong verbal and written communication skills
• Proficient in Microsoft Office Applications (Word, Outlook, Excel) & Internet
• Well organized, able to multi-task, and attentive to details
• Time Management

The responsibilities for the QA Client Resolution Specialist include, but are not limited to: Researching client issues, contacting the involved parties for feedback, preparing written resolutions to the clients, updating the referrals, and assisting with maintaining current QA Queues. Candidate must be able to work without immediate supervision and possess very strong written and verbal communication skills. Candidate must also be organized, be efficient at multi-tasking, detail-oriented, and a strong team player.

Summary: ProCare is the largest privately held Worker’s Compensation transportation and language services provider. Our Customer Service team assists our client companies in their efforts to efficiently arrange transportation to medical appointments, pharmacy stops, etc... and, also provide language support in over 200 languages through both our Customer Service center and through contract interpreters.

Additional Benefits:

• Paid Time Off (no waiting period to start accruing) - earned on an accrual basis (4.62 hours per paycheck)
• 6 Paid Holidays (no waiting period)
• Employee Assistance/Discount Program
• Company subsidized Medical Plan
• Welfare Benefits
• 401(k)

The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended only to describe the general nature of the job.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.