Job Description
Job Description
About the Company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.
Position Overview
The Violations Coordinator is responsible for overseeing compliance across a 1,200-home community, ensuring adherence to the governing documents, including Covenants, Conditions, and Restrictions (CC&Rs). This role supports the Community Manager with enforcement and communication tasks, conducting regular inspections, maintaining accurate documentation, and effectively communicating with homeowners regarding violations, processes, and resolutions. This position will require you to drive 80% around the community in a golf cart.
Key Responsibilities:
Property Inspections:
- Conduct regular inspections of the community (daily, or as directed) to identify violations of the HOA’s governing documents.
- Utilize HOA management software or mobile applications to document violations with accuracy, including photographs and detailed descriptions.
- Job is 80% outdoors and 20% in office.
- Hours are flexible with the approval of the General Manager.
Compliance Enforcement:
- Issue notices of violation, warnings, and follow-up letters in accordance with the HOA’s enforcement policies.
- Track open violations, deadlines, and resolutions, maintaining up-to-date records.
- Facilitates and provides support to all committee members during grievance hearings.
Communication:
- Serve as the primary point of contact for homeowners regarding compliance questions, violation disputes, and resolutions.
- Collaborate with the Community Manager to provide updates to the Board of Directors on violation trends and unresolved cases.
Reporting:
- Prepare and present weekly violation reports for board meetings, summarizing compliance activities and outstanding violations.
- Suggest improvements to enforcement policies or procedures to enhance community compliance.
Administrative Support:
- Maintain and organize records of all correspondence, notices, and homeowner responses.
- Assist the Community Manager with special projects, community events, or other administrative tasks as needed.
Conflict Resolution:
- Handle violation disputes professionally and with tact, escalating issues to the Community Manager or Board of Directors when necessary.
- Ensure that all homeowners are treated consistently and fairly within the scope of the HOA’s policies.
Qualifications:
- High school diploma or equivalent required; some college coursework or a degree in a related field is a plus.
- Minimum of 1-2 years in an HOA, property management, or compliance role preferred.
- Proficiency with HOA software platforms, Smartwebs, Microsoft Office Suite, and mobile inspection tools.
- Experience working in a customer service or administrative capacity is highly valued.
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication.
- Ability to handle conflict resolution and remain calm in high-pressure situations.
Benefits:
- 401(k) Retirement Plan Matching
- Health Insurance
- Dental insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- 401(k) Retirement Plan Matching
- Employee Assistance Program
- Employee Referral Program
AKAM Living Services, Inc., is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law
Schedule:Monday-Friday 8:30am-5:00pm