Customer Experience Specialist - Diabetes Medical Supplies

Job Description

Job Description

Job Summary
We are seeking a dynamic and compassionate Customer Experience Specialist focused on Diabetes Medical Supplies to join our dedicated team. In this role, you will serve as the frontline ambassador for clients managing diabetes, providing exceptional support and guidance through every interaction. Your energetic approach will help foster trust, ensure accurate information delivery, and enhance overall customer satisfaction. This position offers an exciting opportunity to make a meaningful difference in the lives of individuals managing chronic health conditions while developing your skills in client services and healthcare support.

Duties

• Engage with customers via phone, email, and live chat to address inquiries related to diabetes medical supplies, prescriptions, and delivery schedules
• Provide comprehensive product information, usage instructions, and troubleshooting assistance to ensure proper device utilization
• Assist clients with order processing, data entry, and updating account details accurately within our systems
• Conduct outbound calls to follow up on orders, gather feedback, or provide proactive support to enhance customer experience
• Maintain excellent phone etiquette and communication skills to foster positive relationships with diverse clients
• Collaborate with healthcare providers and insurance companies when necessary to verify coverage and streamline procurement processes
• Document interactions thoroughly in customer relationship management (CRM) systems for future reference and analysis

Experience

• Previous experience in customer support or client services within a healthcare or medical supplies setting is preferred
• Call center experience or roles involving outbound calling are highly valued
• Strong data entry skills with attention to detail and accuracy in documentation
• Proficiency in Microsoft Office applications (Word, Excel) and general computer skills for efficient workflow management
• Bilingual or multilingual abilities are a plus, especially in languages commonly spoken by our diverse customer base
• Demonstrated ability to handle cash transactions or process payments accurately is advantageous
• Excellent communication skills, including active listening and clear verbal expression, are essential for success in this role

Join us as a Customer Experience Specialist – Diabetes Medical Supplies and become part of a passionate team committed to improving health outcomes through outstanding service. Your enthusiasm and expertise will help empower individuals managing diabetes while advancing your career in a supportive environment that values growth and excellence.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance

Work Location: In person