Job Description
Job Description
Job Summary:
Garden Hotel & Resort is seeking a detail-oriented and service-driven Housekeeping Supervisor to oversee daily housekeeping operations and ensure the highest standards of cleanliness, presentation, and guest satisfaction across guest rooms and public areas. The Housekeeping Supervisor leads room attendants and public area staff, coordinates workflow, conducts inspections, and supports training and performance management.
Key Responsibilities:
-
Supervise and coordinate daily housekeeping activities, including room cleaning and public area maintenance
-
Assign tasks and schedules to housekeeping staff based on occupancy and operational needs
-
Inspect guest rooms, corridors, and public spaces to ensure brand and resort quality standards are consistently met
-
Ensure timely room readiness in coordination with Front Office and Maintenance teams
-
Train new housekeeping staff on procedures, safety standards, and service expectations
-
Monitor staff productivity and provide coaching and corrective guidance when required
-
Maintain adequate inventory of linens, supplies, and cleaning products; submit replenishment requests as needed
-
Ensure proper use and care of housekeeping equipment and report maintenance issues promptly
-
Enforce health, safety, and sanitation standards across all housekeeping operations
-
Handle guest requests and complaints related to housekeeping in a professional and timely manner
-
Prepare daily reports on room status, staffing, and inspections for management review
-
Support sustainability and waste-reduction practices aligned with resort policies
Qualifications:
-
High school diploma or equivalent required; hospitality certification preferred
-
2–4 years of housekeeping experience in a hotel or resort environment
-
At least 1 year in a supervisory or team lead role preferred
-
Strong knowledge of cleaning standards, procedures, and safety practices
-
Ability to lead teams, delegate tasks, and manage time effectively
-
Good communication and interpersonal skills
-
Basic computer skills for reporting and scheduling systems
-
Ability to work flexible hours, including weekends and holidays
Core Competencies:
-
Attention to detail and quality control
-
Team leadership and staff development
-
Guest service orientation
-
Problem-solving and decision-making
-
Organization and workflow management
Working Conditions:
-
Frequent walking, standing, bending, and lifting
-
Fast-paced hospitality environment
-
Exposure to cleaning chemicals and equipment
Garden Hotel & Resort is an equal opportunity employer and values professionalism, teamwork, and service excellence.