Job Description
Job Description
We are the world’s largest emblem manufacturer and embroidery services with 8 strategic locations throughout the US, Canada, Mexico, and Europe.
We have been trusted year after year by customers for over 30 years to provide high-quality products and embroidery services that help customers create a great look, memorable experiences, and promote their brand.
We offer a wide variety of emblem options, ranging from traditional embroidered to FlexStyle patches and everything in between, including First Responder Duty Gear and Metal Insignia through Hero’s Pride.
Our culture is represented by our Core Values: Stay positive, Get the Job Done, Keep Smart and 100% Committed to the team.
JOB SUMMARY
The Strategic Account Manager serves as the embedded business owner for a key World Emblem customer. This role is physically located at the client’s facility and owns the end-to-end commercial, operational, and relationship performance of the assigned account. Acting as the single point of accountability between the customer and World Emblem, this role ensures operational stability, proactive issue resolution, and sustainable revenue growth while representing World Emblem as a trusted strategic partner.
PRIMARY OBJECTIVES
- Own the overall health, performance, and profitability of the assigned account
- Ensure operational readiness and consistent execution aligned with customer demand
- Drive year-over-year revenue growth and program expansion
- Anticipate, contain, and resolve issues before they impact the customer
- Provide clear decision-making and prioritization for the account
- Build and sustain long-term, trusted customer partnerships
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serve as the embedded World Emblem representative within the customer’s facility
- Act as the single point of accountability for all World Emblem activity related to the account
- Ensure orders, programs, and initiatives are executed accurately from PO through delivery
- Coordinate closely with Customer Service, Production, Art, and Logistics teams
- Proactively identify risks to service, quality, cost, or delivery and take corrective action
- Own day-to-day commercial and operational decisions impacting the account
- Identify and execute growth opportunities including new programs, products, and locations
- Maintain accurate CRM data including contacts, opportunities, and forecasts
- Schedule ongoing trainings with customer to address issues and utilize this to introduce new products and services
- Coordinate monthly update meetings with customer leadership and World Emblem management
- Coordinate quarterly health reports onsite at customer facility with them and World Emblem management
QUALIFICATIONS
- 5+ years of experience in strategic account management, sales leadership, or complex account ownership
- Experience managing operationally intensive or high-volume customer accounts
- Proven ability to work cross-functionally and influence without direct authority
- Excellent communication and relationship-building skills
- Comfortable operating on-site within a customer facility
WORK ENVIRONMENT & PHYSICAL DEMANDS
This role is onsite at the customer facility and may require occasional travel. The position may involve lifting up to 25 pounds, standing for extended periods, and driving or flying as required. Reasonable accommodations may be made.
Language Ability
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
World Emblem is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
World Emblem is proud to be a drug free workplace. All applicants will undergo a criminal background check, pre-placement drug screen, and are in compliance with E-Verify