Front Office Administrator (Saturday/Sunday)

Job Description

Job Description

Position Summary:

Responsible for greeting all guests visiting the sales center, answering calls, and updating and maintaining records for busy Home Sales Center.

Key Duties and Responsibilities:

• Greet customers in a friendly manner making them always feel welcome.
• Register customers and enter their data into CRM system.
• Introduce customer to a sales associate.
• Answer phones and route calls to the appropriate person.
• Manage inventory and report when low on marketing supplies to manager.
• Stock office supplies, water, coffee, etc. Report when low on supplies to manager.
• Maintain and print traffic reports.
• Process and distribute contracts, change orders, start packages, letters and other correspondence to corporate office, buyers, and in-house staff.
• Other related duties and projects as assigned by management.

Education & Experience:

• High School diploma or equivalent required.
• Previous Front Desk/administrative experience required: operating a multi-line phone system, CRM system, and greeting customers in a very friendly manner.

Skills & Abilities:

• This job requires a friendly, upbeat 'people person', who is able to multi-task in handling the sometimes-hectic flow of customers coming into the sales center, as well as promptly answering incoming calls with a smile in his/her voice.
• Intermediate computer skills: proficient in Microsoft Office, including Outlook, Word, Excel, and Teams.
• Computer skills are required to manage the CRM system, and to assist with administrative tasks.
• Customer Service - Maintain a professional, polite, assertive and friendly attitude at all times.
• Interpersonal Skills - Must be able to establish rapport and develop good working relationships with all levels of people both within and outside the organization.
• Good administration skills and attention to detail
• Must have good organizational and follow up skills.
• Ability to communicate effectively.
• Ability to operate a wide range of office technology including telephones, personal computers, e-mail, fax and copy machines.