Job Description
Job Description
About Us
At Greenbrook Medical, we believe seniors deserve more from the healthcare system—more time, more care, more coordination, and more heart. We provide high-touch, relationship-based primary care to seniors, built around one simple idea: deliver the kind of care we'd want for our own parents.
Founded by two brothers—Raj and Neil Machhar—and inspired by their father's pioneering work in Medicare Advantage, Greenbrook is deeply personal and proudly modern. We quarterback our patients through their healthcare journey, making sure they're never alone in a complex system. Our business model is designed around patient outcomes, not volume—so we only succeed when our patients thrive.
With roots in Tampa Bay and a partnership with Tampa General Hospital, we're growing thoughtfully to bring our model to more communities. Our team is the heart of it all: mission-driven, values-oriented, and relentlessly committed to taking the best care of our patients.
About the Role
As a Center Manager at Greenbrook Medical, you'll lead the day-to-day operations of our clinic and ensure both patients and staff feel supported. You'll oversee and coach a team of Medical Assistants, partner closely with physicians, and make sure the clinic runs smoothly—from welcoming new patients to compliance, reporting, and staff development. This is both a leadership and hands-on role, ideal for someone who thrives in a fast-paced, mission-driven environment.
We're looking for a healthcare leader who combines operational excellence with empathy and is excited to grow alongside a company redefining primary care for seniors. In this role, you'll directly impact patient outcomes, shape a positive team culture, and help set the standard for senior-focused primary care in our community.
Location: Riverview Clinic
This position may require some local travel to assist in covering other centers and training Medical Assistants.
Office Hours: Monday through Friday, 8am - 5pm
Key Responsibilities
- Responsible for the day-to-day operations of the medical office, including customer service, training and education, facilities management, timesheet management, and site performance reports.
- Collect, interpret, and report data to facilitate effective office management.
- Oversee staff and daily operations of the clinic.
- Delegate and assign tasks as necessary.
- Assist in the management of office budget, monitor and control office expenditures.
- Implement procedures to improve office performance (i.e., minimize patient cancellations, staff turnover, decrease utilization, etc.).
- Adhere to office management training, adherence to company policies and procedures, and compliance with company technology and communications protocols.
- Manage all office aspects of the new patient process with cross-functional teams, including office touring, patient portal registration, management of new patient paperwork, and coordination of medical referrals from the medical office.
- Maintain and keep track of office supplies, manage inventory, and carry out all purchase orders and supply request processing.
- Coordinate and manage office staff scheduling.
- Manage and resolve patient/caretaker complaints and concerns.
- Escalate office issues and concerns as timely and appropriately as necessary.
- Ensures office readiness for regulatory visits.
Accountabilities
- Monitor key performance indicators (KPIs) and prepare office management reports (Reports include, but are not limited to, patient lists, provider panels, profit and loss, budget, utilization, quality measures, STARS/HEDIS, etc.)
- Lead regular coaching sessions and annual performance reviews with a team of 3-6 Medical Assistants.
About You
- Experience:
- Prior experience as an Office Manager
- Medical Assistant experience preferred
- 1+ years of people leadership and/or people management experience preferred
- Certification / Education:
- Medical Assistant Certification is preferred
- Bachelor's Degree in Healthcare Management or Business Administration preferred
- Skills:
- Ability to multitask, work independently, and manage a diverse team of staff members
- Strong knowledge of HIPAA and other regulations related to healthcare administration
- Excellent communication, decision-making, and problem-solving skills
- Strong organizational skills and attention to detail.
- Experience with EHRs, including ECW and Epic
- Familiarity with google docs and other tools
- Values: You embody our core values of Heart, Excellence, Accountability, Resilience, and Teamwork.
Why You Should be Excited
- Innovation: Be part of an innovative clinic setting the standard for senior-focused primary care. Work in a supportive, patient-first environment that values quality care.
- Impact: Be part of a mission-driven team focused on transforming healthcare for underserved seniors.
- Growth: We're looking for team members who are excited to grow and be challenged.
- Compensation: Competitive base salary and performance-based bonus, paid time off, monthly benefits stipend and 401K with a company match.
Our Selection Process
Our selection process typically includes an online application, short phone interview and writing sample, second round interview, values interview, clinic walk-through, and reference check.
Equal Employment Opportunity and Commitment to Diversity
At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost.
We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at recruiting@greenbrookmedical.com.