Job Description
Job Description
Luxury Senior Living Communities
In Kendall, Homestead, Coral Gables & Weston
Is looking for
Receptionist
for the
Palace at Home
Joint Commission Accredited, 2011
16025 Emerald Estates Dr. Davie, FL 33331
The #1 Priority of this position is…
Responsible for ensuring that the agency maintains high standards in reference to all customer service issues.
Essential Duties & Responsibilities
- Responsible for answering all incoming calls following The Palace protocol.
- Maintaining tracks of all clients’ issues and the responsibilities party for following up.
- Conducts random telephone surveys in order to maintain the level of customer satisfaction.
- Responsible for all outgoing mail and the distribution of incoming mail.
- Responsible for distributing all incoming faxes.
- Must forward main line to Answering Service/Voicemail at the end of the day.
-
Any other task assigned by Management.
Qualifications
- High school degree or equivalent required.
-
Home Health or Clinical Terminology experience preferred.
The Ideal Candidate
- Responsible, always on time, resourceful, very accurate and detail-oriented.
- Flexible as to work schedule. Must be available to work on weekends, holidays and in emergency situations.
- Must be able to work under pressure and multi-task.
- Self-motivated with a strong work ethic and the ability to work independently AND as a team member.
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Demonstrate excellent verbal communications, interpersonal skills and empathetic listening.
#ZR
Company DescriptionSince 1980, The Palace Group has set the standard for Senior Living...
Welcome to The Palace Group of Senior Living Communities. We invite you to visit our beautiful communities in South Florida, and to meet our residents and staff. You'll understand why thousands of families have entrusted the care of their older family members to us.
We founded The Palace Group in 1980 as a 21-bed ALF and have grown to multiple, nationally-renowned and award-winning communities and services, serving over 1,500 residents and 1,100 employees. The Palace offers a choice of care levels including Independent Living, Catered Living, Assisted Living, Nursing & Rehabilitation, Home Health Services, Luxury Living for those 55 & Over, and a Continuing Care Retirement Community.
Even with our growth and success, The Palace Group remains a privately-owned "labor of love." Along with our sons Zack and Haim, we all live nearby; we frequently dine on-site; we know our residents & families. Our hands-on approach means there's no "corporate red tape" that gets in the way of delivering exceptional service, care and memorable experiences.
Helen & Jacob Shaham
Founders & Owners
Company Description
Since 1980, The Palace Group has set the standard for Senior Living...\r\nWelcome to The Palace Group of Senior Living Communities. We invite you to visit our beautiful communities in South Florida, and to meet our residents and staff. You'll understand why thousands of families have entrusted the care of their older family members to us.\r\n\r\nWe founded The Palace Group in 1980 as a 21-bed ALF and have grown to multiple, nationally-renowned and award-winning communities and services, serving over 1,500 residents and 1,100 employees. The Palace offers a choice of care levels including Independent Living, Catered Living, Assisted Living, Nursing & Rehabilitation, Home Health Services, Luxury Living for those 55 & Over, and a Continuing Care Retirement Community.\r\n\r\nEven with our growth and success, The Palace Group remains a privately-owned "labor of love." Along with our sons Zack and Haim, we all live nearby; we frequently dine on-site; we know our residents & families. Our hands-on approach means there's no "corporate red tape" that gets in the way of delivering exceptional service, care and memorable experiences.\r\n\r\nHelen & Jacob Shaham\r\nFounders & Owners