Safety Supervisor - Clevelander - South Beach

Job Description

Job Description

Summary:

• Responsible for overseeing and leading the daily operations of the Safety Department in the Safety and Risk Manager absence
• Contact the Safety and Risk Manager immediately for emergency situations.
• Ensure proper incident reporting and investigations of all security-related issues during shift.
• Monitor surveillance cameras.
• Ensure all staff are trained and understand their responsibilities in crisis situations.
• Plan and issue work assignments to S&R team during shift.
• Respond to all radio calls, voicemail, emails promptly
• Ensure that associates always comply with Jesta standards of conduct
• Report any disciplinary problems to Director of Human Resources as well as participate in the counseling and growth of associates
• Ensure that the Hotel’s assets are always protected
• Patrol the property with specified equipment, checking all designated points and document all actions taken.
• Resolve safety hazard situations.
• Ensure all guest room doors are secured.
• Investigate suspicious persons on property.
• Conduct designated investigations into theft or lost items, noise complaints, assault complaints, and other guest and resident complaints, complete documented reports.
• Respond to the scene of guest or employee’s accident promptly; administer first aid/CPR; communicate specified information to E.M.S./medical personnel as required.
• Comply with state regulations and property guidelines for handling intoxicated guests and visitors.
• Document, organize and store all lost and found items given to Security, document guest inquiries for lost items and coordinate return of lost items to guest.
• Maintain confidentiality of all Security and resort reports/documents; release information only to authorized individuals.
• Answer the departmental telephone.
• Communicate by radio with designated property personnel.
• Prepare work orders for maintenance repairs and submit to Engineering through the innspector app.
• Legibly complete designated reports.
• Complete all paperwork and closing duties before leaving. Review property status and any follow-up actions with on-coming Safety and Risk Associate.
• Ability to work a varied schedule that may include early morning, evening, night, and weekend shifts.
• Knowing the complete hotel facilities and layout including emergency procedures.
• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Requires verbal communication using two-way radio, bending, stooping and kneeling as in performing CPR.
• Patrol interior hallways and public areas ensuring safety of guests and property.
• Prepare routine logs of status of patrolled areas.
• Prepare security incident report and notify appropriate managers when an incident occurs.
• Respond to guest questions regarding the hotel. Know the lay out of the hotel including all outlets' location and hours of operation.
• Report and/or follow-up on any complaints, problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
• Attend emergency training and procedures to ensure appropriate protection of the hotel's guests, team and company assets.
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• Perform special projects and other responsibilities as assigned.
• Maintain good working relationships and open lines of communication with all other departments.
• Participate in hotel committees and other assignments
• A firm understanding of chain of command

Other Functions:

• Performs other duties as assigned

Minimum Qualifications:

• High school or equivalent.
• Two years of experience in Security/ Hotel Operations
• Availability to work holidays, weekends and periods of high demand.
• Ability to provide legible communication.
• Must be able to communicate effectively both verbally and in writing with management, colleagues, team members, guests
• Ability to communicate in a second language, preferably Spanish is preferred but not required.
• High degree of attention to detail and confidentiality.
• Excellent problem solving and decision-making skills.
• Ability to work independently and as a team member.
• Thorough knowledge of hotel services and amenities.
• Basic computer knowledge including but not limited to, Word, Excel, emails, etc ..
• No criminal history or unfavorable former employer references
• Visual acuity within normal limits

Working Conditions:

• Work is mostly performed outdoors and requires evening and weekend hours