Job Description
Job Description
Title: Executive Vice President (EVP) – Client Success
Location: This position is remote-eligible for candidates located in Florida or North Carolina
Reports to: Chief Client Officer (CCO)
FLSA Classification: Exempt
Full-Time or Part-Time: Full-Time
*Starting pay varies based on location and experience, in compliance with specific state wage regulations. Competitive rates tailored to your geography and expertise.
Position Overview:
The Executive Vice President (EVP) of Client Success is a senior executive leader responsible for driving client satisfaction, retention, and growth across the organization. This role ensures clients achieve maximum value from Coronis Health’s services by delivering a consistent, high-quality client experience from onboarding through renewal.
The EVP leads the enterprise-wide Client Success strategy, oversees global client services functions, and partners closely with Operations, Sales, Product, and Centers of Excellence (COEs) to align client outcomes with business objectives, revenue growth, and long-term partnership success.
Key Responsibilities:
Strategic Leadership
-
Define and execute an enterprise-wide Client Success strategy focused on client satisfaction, retention, and lifetime value.
-
Align Client Success initiatives with corporate goals, revenue growth objectives, and operational priorities.
-
Build strong partnerships with Operations leaders to optimize processes, performance, and client outcomes.
Client Experience & Retention
-
Champion a client-first culture across the organization.
-
Develop and oversee programs to improve client engagement, satisfaction, and retention metrics (e.g., NPS, churn, renewals).
-
Oversee teams responsible for managing and maintaining contractual client relationships.
Operational Excellence
-
Support onboarding and Client Success teams in delivering a seamless end-to-end client experience from onboarding through renewal.
-
Implement scalable processes, technologies, and best practices to support global Client Success operations.
-
Guide and collaborate on short- and long-term Client Success initiatives in partnership with COEs and operational teams.
Revenue Growth & Expansion
-
Partner with Sales and Product teams to identify and execute upsell, cross-sell, and expansion opportunities.
-
Drive strategies that increase client advocacy, referrals, and overall client lifetime value.
-
Maintain ownership and accountability for Client NPS and advocacy metrics.
Leadership & Team Development
-
Build, lead, and develop a high-performing global Client Success organization.
-
Foster a culture of accountability, innovation, collaboration, and continuous improvement.
Data-Driven Insights & Executive Reporting
-
Leverage analytics to monitor client health, predict churn, and inform strategic decision-making.
-
Present insights, trends, and strategic recommendations to executive leadership and the Board.
One Coronis Champion
-
Role model Coronis Health values: Excellence, Commitment, Partnership, and Integrity.
-
Demonstrate a global mindset with respect, care, and focus on employees, clients, and communities.
Skills and Competencies:
-
Strategic Vision & Execution
-
Customer-Centric Leadership
-
Change Leadership
-
Operational Excellence
-
Data-Driven Decision Making
-
Executive Influence & Cross-Functional Collaboration
Education and Experience:
-
Bachelor’s degree in Business, Operations, Healthcare, Science, Marketing, or a related field required.
-
Master’s degree, MBA, or Postgraduate education preferred.
-
15–20+ years of experience in U.S.-based Revenue Cycle Management (RCM), client operations, customer experience, or account management.
-
Minimum of 10 years in senior executive or enterprise leadership roles.
-
Proven track record of driving client satisfaction, retention, and growth in complex, global environments.
-
Experience with RCM technology platforms or service-based healthcare organizations required.
-
Strong executive communication, leadership, and stakeholder management skills.
Benefits:
Coronis Health offers a comprehensive benefits package to support the well-being and success of our employees, including:
• Medical, dental, and vision insurance
• 401(k) plan with employer contributions
• Paid time off (PTO) and paid holidays
• Employee assistance program (EAP)
• Professional development opportunities
Benefits may vary based on employment status.
Additional Information:
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
Coronis Health is committed to creating a diverse and inclusive environment where all employees are treated fairly and with respect. We are an equal-opportunity employer, providing equal opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. We welcome and encourage applications from candidates of all backgrounds.