Job Description
Job DescriptionSalary: $60,000 Base + Commissions
About EyeMD EMR
EyeMD EMR is a leading provider of healthcare technology software solutions purpose-built for ophthalmologists and eye care specialists. The company's solutions, which include practice management, patient engagement, image management, and RCM and billing services are designed to streamline clinical documentation workflows and improve daily practice efficiencies for eye care professionals.
Position Summary
We are looking for a driven and customer-focused Account Manager to join our growing team. Reporting to the Director of Account Management, youll work closely with existing clients to own renewals and manage the full cycle of upsell and cross-sell opportunities from identification to close to drive long-term account growth. The ideal candidate is a relationship builder with a proven ability to manage complex customer relationships and consistently exceed revenue targets.
Key Responsibilities
Drive revenue growth through renewals and strategic expansion
Own the full sales cycle for upsell, cross-sell, and renewal opportunities
Build and maintain relationships with key decision-makers and stakeholders
Collaborate closely with Customer Success to identify revenue opportunities and mitigate churn risk
Develop deep understanding of complex software solutions and articulate their value by aligning product capabilities to customer needs
Maintain accurate CRM documentation to track pipeline, forecast renewals, and report on account-level revenue performance
Meet or exceed assigned quotas for expansion revenue and renewals
Travel as needed to tradeshows and to meet with key accounts, attend customer onsite meetings, and support high-value renewal or expansion opportunities
Qualifications
3+ yrs of experience in quota-carrying Account Management or Customer Growth roles in healthcare/SaaS
Proven success in expanding accounts through upselling and cross-selling and managing renewals
Strong communication, negotiation, and interpersonal skills
Tech-savvy with the ability to learn and communicate software solutions
Detail-oriented with strong organizational and time management skills
Experience with CRM systems (Salesforce or HubSpot preferred)
Bachelors degree or equivalent professional experience
Comfortable operating in a fast-paced, growth-stage environment with evolving processes
What We Offer
Competitive base salary plus performance-based commissions
Hybrid work model with flexibility and work-life balance
Comprehensive benefits including medical, dental, vision, and 401(k)
Generous paid time off and holiday schedule
Opportunity to grow within a mission-driven and innovative healthcare tech company