Customer Service & Technical Support Specialist
Moore Solutions Inc
Port St. Lucie, FL 34952, USA
6/14/2022
Full Time
Job Description
Job DescriptionCustomer Service & Technical Support Specialist
Are you a tech-savvy individual with a passion for helping people? We're looking for a full-time, on-site Customer Service & Technical Support Specialist to join our team in Port St. Lucie, Florida!
In this customer-facing role, you'll be the first point of contact for our valued clients, providing friendly and efficient support. You'll work Monday through Friday, 8:30 AM to 5:00 PM.
What you'll do:
- Answer incoming phone calls with a helpful and professional demeanor.
- Manage and resolve support tickets efficiently.
- Add and update customer information within our CRM system.
- Assist with the setup and configuration of various CRM aspects.
- Help the production team by adding courses to our Learning Management System (LMS).
What we're looking for:
- Exceptional customer service skills – you're friendly, well-spoken, and enjoy interacting with people.
- Strong IT skills and a solid technical acumen.
- CRM experience is a must.
- Extremely organized with a keen attention to detail.
- A quick learner who can synthesize information effectively.
If you're a problem-solver with excellent communication skills and a knack for technology, we want to hear from you!