Job Description
Job Description
JOB DESCRIPTION
JVL Account Support
Department: JVL Customer Service Job Status: Full Time
FLSA Status: Non-Exempt Reports to: Customer Service Director
Work Schedule: M-F 8:00AM-5:00PM
POSITION SUMMARY:
The JVL Account Support will report to Customer Service Director. The incumbent will communicate with Imports and third party vendors and maintain the proper communication between Panama & Miami. Must keep proper follow up with forwarders to get an accurate arrival date of merchandise. The JVL Account Support is responsible for managing their orders and ensure all correct process is being done.
ESSENTIAL FUNCTIONS:
- General office duties, billing, filing, answering telephone calls, preparing shipping documents including but not limited to Bill of Lading, Airway Bill, Shipping Export Declaration.
- Process customer orders including but not limited to input in JD Edwards, shipping instructions and pricing.
- The position requires participation in scheduled inventories, as needed.
- Additional duties as needed
- Overtime will be required.
EDUCATION AND WORK EXPERIENCE:
High School Diploma or GED and 2 years Freight Forwarding experience OR in related field OR a combination of experience and education. Bilingual English & Spanish required.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of Import/Export paperwork and Customs Documentation.
- Determine method of shipment and prepare bills of lading, invoices, and other shipping documents. Customs 7512 Form. Hazmat if necessary, invoicing and record keeping per company and US Customs requirements.
- Process customer’s orders accurately and on a timely matter. Including but not limited to input in JD Edwards, shipping instructions, descriptions.
- Maintain account files, ensuring they are costed and billed in accordance with company procedures provided by management.
- Contact client consolidators for bookings and/or over road transportation information.
- Handle shipments on all modes of transportation Air, Ocean, transport carrier to various regions.
- High level of Customer Service and organization skills.
- Excellent communication and interpersonal skills.
- Ability to establish and maintain effective working relationships with others.
- Ability to multi-task and solve problems under stressful/high pace environment.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction (Internal & External)
- Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, and workplace terminology.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources
- Speaking — Talking to others to convey information effectively.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic form.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers/account, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail
- Track delivery progress of shipments.
COMPUTER SKILLS:
- Computer, calculator, fax machine, telephone, copier, scanner.
- Microsoft Office (Word, Excel, Power Point, Outlook)
- JD Edwards software preferred