Job Description
Position Overview:
The Operations Director plays a critical leadership role in managing the daily operations of the company, with a focus on ensuring all projects and tasks are completed efficiently, and through cost-effective management of resources. They will be driving operational excellence by ensuring their full execution and successful delivery.
Key Responsibilities:
1. Operational Leadership:
- In collaboration with the Management Team, develop and implement operational strategies to support the company's growth, by first fixing operational gaps as needed.
- Manage day-to-day operations, ensuring service excellence to our clients and continuous improvement.
- Lead and manage teams, supporting management level personnel in delivering their individual goals.
2. Strategic Planning:
- Collaborate with the Management Team to set and drive the organizational vision, operational strategy, and hiring needs.
- Analyze internal operations and identify areas for process enhancement.
- In collaboration with the Management Team, execute identified areas of improvement.
3. Financial Management:
- In collaboration with Accountant and Management Team, ensure that operational expenses while maintaining quality and customer satisfaction are optimized.
4. Client Relations:
- In collaboration with Accountant and Management Team, identify contract obligation gaps and execute solutions while maintaining client satisfaction.
- Build and maintain strong relationships with clients and stakeholders.
- Ensure excellence in service delivery and customer satisfaction.
5. Risk Management:
- Identify operational risks and develop mitigation strategies.
- Implement policies to ensure compliance with relevant regulations and industry standards.
6. Team Development:
- Guide and develop staff to foster a culture of solid performance and continuous improvement.