Job Description
Job Description
We are seeking Customer-Focused Dispatch Coordinators to manage inbound maintenance requests, dispatch vendors or internal crews, and ensure every job is followed through to full resolution with quality and accuracy. You’ll act as a quality control checkpoint from the moment the call comes in to the final client follow-up.
Benefits:
- Competitive pay
- Paid vacation
- 7 paid holidays
- Performance bonuses
- Health insurance
- 401(k) matching
- Referral bonuses
Compensation:
$15 - $16.50 hourly
Responsibilities:
- Answer incoming calls and emails from clients reporting facilities issues
- Create work orders with a high level of accuracy and urgency
- Dispatch the appropriate technician or vendor based on trade, availability, and geography
- Monitor progress, troubleshoot delays, and escalate issues when needed
- Maintain regular contact with clients and vendors to ensure clear communication
- Confirm resolution and satisfaction before closing out any job
- Document quality concerns and assist with continuous service improvement efforts
- Participate in team huddles, process improvement discussions, and quality reviews
- Project Management from inception to job completion
Qualifications:
- Prior experience in customer service, dispatch, or administrative coordination preferred
- Strong attention to detail and organizational skills
- Comfort working with standard computer systems (CRM, email, dispatch software)
- Analytical problem solver — able to think ahead and prevent issues
- A strong sense of responsibility, teamwork, and pride in doing careful work
- Familiarity with general contracting or trade terminology (plumbing, electrical, etc.)
- Prior roles where you handled client follow-ups or customer issue resolution
About Company
Founded in 2007, Walker Property Services, LLC is a highly specialized company in providing facility maintenance and self-performing projects to multiple Fortune 500 customers across the nation. We are confident in our ability to deliver exceptional service for your retail and commercial property needs.