Job Description
Job Summary:
In this role, the administrator will utilize their expertise with Salesforce to assist with translating requirements and technicalities associated with the platform to support internal and external customers, design solutions for complex issues, and participate in projects.
Responsibilities include being proficient with various aspects of Salesforce, including but not limited to reporting, dashboards, flows, profiles, page layouts, permission sets, custom settings, and handling updates to templates for various integrations.
Customer service, attitude, and an eagerness to help people are keys to success in this role. You must have a strong Salesforce technical skillset and strong communication skills. You will be available to assist internal departments in a timely manner to address concerns and resolve support-related issues in a fast-paced environment while prioritizing issues and enhancements. You have a can-do attitude and are eager to learn and advance your Salesforce knowledge.
You are a team player, who enjoys working with and for others. You are a self-motivated professional, enthusiastic, and resourceful when asked to solve a problem.
As a key member of the Salesforce team, the Salesforce Administrator will be responsible for designing and implementing enhancements to existing systems as well as building new functions that match the needs of the business. Working for the Salesforce Development Manager will include configuration in Salesforce to ensure the ideal business outcomes are delivered through our Agile environment.
Essential Duties and Responsibilities:
- Effectively collaborate with internal teams on user experience, business process, and operations, and deliver solutions to increase operational efficiencies and adoption.
- Manage support requests and escalate administrative needs by providing prompt solutions to technical challenges.
- Outline technical dependencies and invent creative scalable solutions.
- Assist with Salesforce integration and implementation projects.
- Create reporting and dashboard for various internal departments
- Development using flows and other Salesforce automation tools
- Ensuring data integrity is maintained using exception dashboards
- Documentation of processes
- Communication to team members on product enhancements.
- Assist with release announcements and user training
Education and/or Work Experience Requirements:
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator (preferred)
- Minimum 2 years’ experience implementing and configuring Salesforce for 250+ users.
- Strong excel skills
Strong written, verbal, and interpersonal skills.