Job Description
Job Description
Shape the Future of Service Excellence with Ten!
Driving Innovation. Building Trust. Redefining Service Excellence.
Ten is on a mission to become the most trusted service business in the world. We service the most valuable customers of the world’s leading private banks, premium financial services and luxury brands globally including HSBC, Bank of America, Swisscard and Royal Bank of Canada. Corporate clients use Ten’s services to acquire, engage and retain affluent, high net worth customers or valued employees. The service drives critical customer metrics, including revenue growth, net promoter score, and supports digital transformation initiatives.
Millions of individuals worldwide have access to Ten's services across lifestyle, travel, dining and entertainment. They rely on Ten to unlock seamless, curated experiences that enrich their lives.
We’re profitable, ambitious, and scaling fast. As the first B Corp listed on the London Stock Exchange, we’re setting the standard for sustainable growth and technology, AI driven innovation.
For more information, check out our Welcome to Ten video!
We’re ready to make our next bold move: accelerating our growth across North America. That’s where you come in.
We are looking for a Partnership Manager (Lifestyle) to drive and develop partnerships to deliver unique retail and travel benefits, offers, access, member events and experiences for our corporate clients and concierge members globally. We want this part of our service to be commercially driving revenue across the business.
Your role will be driving growth in our partnerships across various industries, identifying relevant brands and companies, negotiating “better than internet,” benefits given the unique nature of our closed user group. You will take full accountability for your partnerships, ensuring you deliver on all client and member requirements, focussing on driving increased engagement online and offline, ensuring the business has excellent knowledge of your partnerships, as well as identifying other revenue opportunities such as commission.
Key responsibilities:
- Take full accountability for the partnerships and contracts you secure, ensuring offers are compelling, unique, and commissionable. Maintain strong relationships to nurture repeatable, high-performing partnerships.
- Monitor partner performance, redemption data, and member demand to ensure high-quality service and strategic alignment. Recommend improvements by region/client based on insights (e.g., NPS, loyalty, revenue).
- Maintain a consistent partner sourcing strategy, staying ahead of competitors and ensuring offers and events receive maximum member exposure through collaboration with Content and Marketing.
- Continuously improve team efficiency by sharing learnings and implementing best practices, while leading new strategies and campaigns that drive commercial results.
- Prepare reports, presentations, and proposals for internal stakeholders and clients, ensuring consistency with corporate guidelines.
- Maintain accurate internal records (e.g., Excel, CRM), and manage data entry, contracts, and administrative tasks to ensure operational compliance.
- Collaborate with Client Services and Regional Business Development Managers to support client needs and proposals.
- Coordinate the planning and delivery of client/member events, from ideation to execution, including logistics, brand standards, and alignment with client expectations.
- Act as a point of contact for selected events in the US, supporting the global Events and Client Services teams.
- Lead, maintain, and support key client relationships across business areas as needed
Requirements
Essential requirements
- Experience in procuring products, events, benefits and offers, contract management and negotiation.
- Broad working knowledge of key brands and partners in the US across various lifestyle industries, specifically around retail and events.
- Ability to initiate and lead on new business initiatives and proposal, ensuring these are aligned with the team’s key objectives.
- Experience working with or managing digital products and platforms.
- Strong PowerPoint and Excel skills.
- Proven experience creating and delivering high-quality client-facing decks, particularly for event-related pitches or proposals.
- Ability to work with different cultures.
- Strong collaborator, always taking the time to keep their team and colleagues informed and up to date.
- Ability to work effectively and professionally during periods of high pressure.
- Consistently going above and beyond to deliver outstanding results.
- A strategic thinker who adapts quickly: if something isn’t working, you pivot, troubleshoot, and find a better solution.
Preferred requirements
- Understanding and adoption of AI tools or technologies to support business efficiency, engagement, or service innovation.
- Prior experience working within a customer-lead industry and striving to continuously deliver excellent customer service.
Guidelines for Hybrid/Home Office :
- Located in Miami
- Please note that you will be asked to enter into a hybrid working arrangement - at least 3x a week in the office.
- A secure home office at your confirmed address, free from background noise or other distractions.
- You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.
Benefits
At Ten, we believe our people are at the core of everything we do. We’ve cultivated a culture that not only acknowledges hard work but celebrates and rewards it. From regular appraisals to our annual Extra Mile Awards, we ensure that those who go above and beyond receive the recognition they deserve. We’re committed to supporting our employees in achieving both their personal and professional aspirations, encouraging everyone to integrate their goals and interests into a fulfilling career with us.
Our offerings are tailored to meet your needs. Alongside a competitive salary, you’ll gain access to extensive professional lifestyle and travel networks, broadening your horizons and connections. We also provide flexible working arrangements, allowing you to balance your home and office life seamlessly.
Our Benefits Package includes:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discounts
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.