Job Description
Job Description
The Betsy, located on South Beach’s iconic Ocean Drive, is considered one of the country's premier independent boutique hotels. Family owned and operated, it is steps from the beach and in the heart of the most exciting neighborhood in America. Its ownership family works actively with all the members of the extended Betsy team to curate every aspect of the hotel and guest experience, and The Betsy’s CEOs (Canine Executive Officers), golden retrievers Betsy and Rosa, welcome every guest.
Beyond its 130 elegant guest rooms and suites, the property boasts multiple restaurants by acclaimed Chef Laurent Tourondel as well as a spectacular array of common spaces: the Piano Bar with exceptional live jazz nine times a week, roof decks and terraces with panoramic ocean and skyline views (including a rooftop pool and bar suspended in mid-air), a coffee bar and gallery space home to just some of the hotel’s permanent and rotating art exhibitions, a library open 24/7, and a beach-facing front terrace with the best outdoor dining setup in greater Miami. The Betsy’s Writers’ Room, just one example of the ownership family's commitment to the arts, has hosted over 1,000 writers-in-residence. Above all, The Betsy is a haven for discerning travelers seeking luxury of experience and transcendent service.
We’re looking for the best and brightest in every field related to who we are and what we do. If you have a passion for any element of The Betsy’s DNA — whether commitment to excellent service, great food, creative arts, music, or simply an appreciation of The Betsy’s unique brand of understated, experiential luxury hospitality — we want to hear from you.
Job Summary:
Front Office Reservation Agents are responsible for assisting potential guests during the booking process. Reservation Agents expertly answer guest inquiries in order to persuade them to book their stay at our hotel.
Responsibilities and Duties Include but Not Limited to the Following:
- Answers potential guest and travel agent inquiries about hotel availability, services, pricing and any other relevant information via telephone, email, extranet portals and others.
- Uses sales techniques to persuade the guests to book with our hotel.
- Makes and confirms reservations following established processes and standards.
- Establish how the customer will pay for the accommodation.
- Creates and updates room blocks for Group business.
- Maintain accurate records of room availability.
- Records guest requests, preferences, comments or complaints, referring customers to managers as necessary.
- Create periodical reports for Revenue Management, Front Desk and Accounting.
- Meet agreed upon sales goals.
- Provides customer service support for guests pre-arrival, for example making changes to the reservations, updating their profile, making recommendations or arranging for future services.
- Maintains the cleanliness, sanitation, and neatness of the work area.
- Knows all safety and emergency procedures and is aware of The Betsy accident prevention policies.
- Perform additional duties as determined by management.
Job Requirements
- High school graduate or equivalent required.
- Degree in hospitality management or related field desirable.
- Prior experience in a similar position is strongly desired.
- Must speak, read, write, and understand English. The ability to speak Spanish is desirable.
- Must have excellent communication and interpersonal skills.
- Must have excellent computer skills.
- Must be extremely detail-oriented and precise.
- Professional and friendly attitude is required.
- Ability to work independently.
- Good organizational skills.
- Ability to multitask.
The Betsy – South Beach is an equal opportunity employer, harassment-free and a drug-free workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.