Job Description
Job Description
About the Role: As an Area Manager, you will be responsible for overseeing the business operations and day-to-day management of (HVAC, plumbing, and electrical service lines within a designated service area. You will supervise all technicians, ensure excellent service, swiftly resolve customer service disputes. The ideal candidate will have technical expertise, leadership abilities, and a strong understanding of the home service industry.
Key Responsibilities:
- Hire and train Plumbing technicians
- Inventory control
- Customer service
- Run service calls- 30% commission rate with 20% materials
- Vehicle management
- Quality control
- Facilitate all communication from office to field
- Lead a team of technicians, ensuring that they are prepared and trained to perform their roles effectively.
- Coordinate daily job assignments, ensuring efficient routing and scheduling of field technicians to optimize productivity and minimize downtime.
- Ensure all work performed meets or exceeds company standards, regulatory requirements, and customer expectations.
- Serve as the primary point of contact for escalated customer issues related to field operations.
- Address customer complaints and ensure issues are resolved to the customer's satisfaction.
- Manage inventory to ensure trucks are fully stocked and technicians have all tools necessary to complete the day’s job.
- Manage budget, costs, and resources within the territory to meet company and departmental goals.
Requirements:
- Ten years' experience as a field service technician in a residential setting.
- 3-5 years proven leadership experience in the home service industry.
- Proficiency in using technology and software systems to drive operational efficiencies.
- Understanding of HVAC, plumbing, and electrical systems, including installation, maintenance, and troubleshooting techniques.
- Strong understanding of business operations, including budgeting, financial reporting, and resource allocation in service-based environments.
- Strong strategic planning, operations skills, with a focus in driving efficiency, and achieving service line KPIs.
- Knowledge of ServiceTitan, a plus.
Interpersonal Qualifications:
- Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
- Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
- Highly organized, ability to act quickly while still having attention to detail.
- Hold yourself to a higher standard and exhibit a high level of integrity.
Why You'll Want to Work Here:
- Core values that we live every day – not just words on a page
- Performance Pay directly tied to results – Get what you deserve
- Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
- Secure your financial future – 401(k) with company match up to 4%
- Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors
- We invest in your future – leadership training that directly results into bigger career opportunities
- Learn on the job – continuous education stipends available
Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30+ leading local brands across 16 states, and we are rapidly expanding our footprint.
We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values – winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies.
Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.