Administrative Customer Support Specialist

Mega Bee Rescues

North Miami Beach, FL, USA

Published: 6/14/2022

Full Time

Job Description

About us:

We are a fast-growing, mission-driven company redefining what it means to work in the pest management industry. Committed to innovation, we embrace the latest technologies and methods; often collaborating with the University of Florida’s Pest Management Learning Lab to stay ahead of industry standards. While we may be a lean team, we operate with the energy, creativity, and adaptability of a start-up, offering a unique opportunity to grow with us from the ground up.

We don’t believe in doing the bare minimum. Our work is guided by purpose, not just process. As professional beekeepers and pest control experts, we’re deeply committed to protecting both people and pollinators. That means every service is done with care, integrity, and attention to detail, because the results matter, and so does the impact we leave behind.

Job Description:

As an Administrative Customer Support Specialist at Mega Bee, you will play a pivotal role in shaping exceptional customer experiences and driving the success of our daily operations. You’ll be the first point of contact for our valued clients; answering inquiries, scheduling service appointments, and resolving issues with professionalism, warmth, and efficiency.

Beyond customer interaction, you'll also serve as a vital support system for our field technicians and leadership team, helping to coordinate service logistics, streamline communication, and ensure everything runs smoothly behind the scenes. Your ability to stay organized, communicate clearly, and proactively solve problems will directly contribute to the strength and growth of our team, our services, and the trust we build with our community.

Responsibilities:

Provide real-time support to field technicians by relaying updates, coordinating logistics, and ensuring smooth day-to-day operations.
Monitor service activity and assist in identifying operational inefficiencies or service gaps, contributing to continuous improvement.
Collaborate with the leadership team to develop and track Key Performance Indicators (KPIs) that enhance customer satisfaction and internal efficiency.
Assist in preparing internal reports on service performance, customer trends, and scheduling effectiveness.
Assist with administrative and operational projects as needed to help drive business growth and performance.
Collaborate with the leadership team to refine standard operating procedures (SOPs) and internal workflows for improved service delivery.
Serve as the first point of contact for clients via phone, text, and email; responding promptly, warmly, and professionally to all inquiries.
Schedule, coordinate, and adjust service appointments to ensure efficient technician routing and an exceptional customer experience.
Resolve customer concerns with empathy and urgency; escalate complex issues to leadership when necessary for timely resolution.
Maintain accurate, detailed records of customer interactions, job notes, service updates, and account information using our CRM platform.

What This Role Needs:

A proactive, solution-focused mindset with the ability to anticipate needs and resolve issues quickly
Strong verbal and written communication skills to interact professionally with customers and team members
Excellent organizational skills and attention to detail when managing schedules, records, and client follow-ups
Comfort with technology and the ability to learn and use CRM platforms (such as GorillaDesk) and digital communication tools
High proficiency in email, instant messaging, and other electronic communication platforms
A collaborative attitude and willingness to support both customers and field technicians as part of a unified team
The ability to multitask and stay calm and adaptable in a fast-paced, dynamic work environment
Accountability, initiative, and a desire to continuously improve processes and performance
A positive, friendly, and service-driven personality with a passion for helping others
Previous customer service experience is highly preferred
Prior experience in scheduling and/or call center operations is advantageous
Must be Bilingual with English and Spanish
Typing speed of at least 35 words per minute (WPM), proficiency in 10-key, and adeptness with phone systems.

Compensation and Benefits:

Starting Pay: $19-$24 per hour
10% commission on all new business sales
Quarterly bonuses based on performance
Paid time off
Gym Membership Paid For

Currently, Mega Bee Rescues does not offer medical, dental, or vision benefits. However, as we continue to grow and expand, we anticipate adding these offerings in the future. Joining our team at this stage provides a unique opportunity to gain valuable experience and contribute to a rapidly evolving company. You’ll have the chance to play a pivotal role in shaping our future and enjoy the dynamic, entrepreneurial environment that comes with being part of a growing company.

Schedule:

Day shift (9am-5pm)
Monday to Friday
Saturday mornings from 9am-1pm as needed - rotational (Any hours over 40 would be paid as overtime!)

If the above sounds like you, then please do apply today!

We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law

Company DescriptionMega Bee Rescues is a family-owned pest control company based in Miami, Florida. We specialize in providing effective pest management solutions for residential and commercial properties across Miami-Dade and Broward counties. As passionate beekeepers in the pest management industry, we strive to make a lasting, positive impact in our community by educating the public, promoting ethical bee removal practices, and providing dependable pest control solutions that safeguard both people and their homes.

We are a fast-growing, mission-driven company redefining what it means to work in the pest management industry. Committed to innovation, we embrace the latest technologies and methods; often collaborating with the University of Florida’s Pest Management Learning Lab to stay ahead of industry standards. While we may be a lean team, we operate with the energy, creativity, and adaptability of a start-up, offering a unique opportunity to grow with us from the ground up.

We don’t believe in doing the bare minimum. Our work is guided by purpose, not just process. As professional beekeepers and pest control experts, we’re deeply committed to protecting both people and pollinators. That means every service is done with care, integrity, and attention to detail, because the results matter, and so does the impact we leave behind..

Company Description

Mega Bee Rescues is a family-owned pest control company based in Miami, Florida. We specialize in providing effective pest management solutions for residential and commercial properties across Miami-Dade and Broward counties. As passionate beekeepers in the pest management industry, we strive to make a lasting, positive impact in our community by educating the public, promoting ethical bee removal practices, and providing dependable pest control solutions that safeguard both people and their homes.\r\n\r\nWe are a fast-growing, mission-driven company redefining what it means to work in the pest management industry. Committed to innovation, we embrace the latest technologies and methods; often collaborating with the University of Florida’s Pest Management Learning Lab to stay ahead of industry standards. While we may be a lean team, we operate with the energy, creativity, and adaptability of a start-up, offering a unique opportunity to grow with us from the ground up.\r\n\r\nWe don’t believe in doing the bare minimum. Our work is guided by purpose, not just process. As professional beekeepers and pest control experts, we’re deeply committed to protecting both people and pollinators. That means every service is done with care, integrity, and attention to detail, because the results matter, and so does the impact we leave behind..