Job Description
Job Description
Dispatcher
We are seeking a highly organized, detail-oriented Dispatcher to join our Bald Eagle towing and recovery team. This position plays a vital role in ensuring smooth daily operations and exceptional customer service for our clients, law enforcement partners, and drivers. The ideal candidate will thrive in a fast-paced environment, demonstrate strong multitasking skills, and maintain professionalism under pressure.
Responsibilities:
- Dispatch calls efficiently using Topps software to assign jobs to the appropriate driver based on location, truck type, and urgency.
- Manage and monitor calls from multiple sources, including law enforcement rotations, roadside assistance providers, and direct customer requests.
- Communicate clearly and professionally with drivers, customers, and law enforcement officers to ensure timely responses and accurate information.
- Maintain detailed and accurate call logs, driver notes, and updates within Towbook.
- Track job progress in real-time, updating customers or agencies as needed.
- Handle incoming calls on a multi-line phone system, providing courteous and efficient service.
- Coordinate with management on truck availability, special assignments, and driver scheduling.
- Assist with data entry, invoicing, and daily reconciliation of Towbook tickets.
- Support compliance with all police rotation and towing regulations.
- Provide general office support and assist with other administrative tasks as needed.
Work Environment:
- Full-time, on-site role in a professional office setting.
- May require occasional overtime during financial reporting periods.
- Occasional travel may be required for training or business needs.
This position requires a pre-employment background check.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
Qualifications:
- Prior dispatching or impound experience in towing, transportation, or a similar fast-paced industry preferred.
- Experience using Towbook or similar dispatching software strongly preferred.
- Must be detail-oriented, able to multi-task, and stay calm under pressure.
- Strong communication skills-both written and verbal.
- Basic computer skills (email, typing, data entry) are required.
- Must be able to pass a background check due to law enforcement rotation requirements.
- Professional, dependable, and capable of working independently and as part of a team.
- Flexible schedule availability is a plus (some nights, weekends, and holidays
**We Offer Competitive Benefits**
- Medical, Dental & Vision
- Incentive Pay & Shift Differential for night and weekend drivers
- Paid Time Off
- Company Match 401(k)
- Company Sponsored Life Insurance
- Supplemental Accident, STD & Critical Illness coverage
- Work Life Balance
This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of our company. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.