Job Description
Job Description
Holiday Beach Companies in Panama City Beach, FL is looking to hire a full-time Call Center Sales Agent to grow with us. Are you a customer service rock star? Would you like to work for a successful company that values its employees? If so, please read on!
This customer service position earns a competitive wage of $18/hour.
We provide great benefits, including health, dental, vision, life, short- and long-term disability, paid time off (PTO), and paid holidays after 60 days of employment.
If this sounds like the right opportunity for you, apply today!
ABOUT HOLIDAY BEACH COMPANIES
Holiday Beach Companies is five unique companies in one - we are all-inclusive from Real Estate, Development, Construction, Mechanical and Rentals. We offer the finest luxury vacation rentals throughout Florida's Panhandle.
We also provide a variety of additional amenities and services, including daily beach chair rentals, paddleboards, charter fishing excursions, and more to help our guests make the most of their vacation!
A DAY IN THE LIFE
As a Call Center Sales Agent, you play a vital role in driving revenue growth for Holiday Beach Companies. In addition to providing exceptional customer service, you will focus on converting inquiries into bookings, upselling additional products and services, and generating leads for our rentals and mechanical divisions. You are often the first point of contact, making your ability to build trust and close sales critical to our success.
Job Requirement and Responsibilities Include:
- Answer/respond, route, and input information into the needed platform for all Holiday Beach Companies calls
- Responsible for maintenance and pool cleaning agreements
- Keep current on our property amenities, services, pricing, and unit layouts to remain knowledgeable and equipped to assist each customer
- Ensure that the contracts signed by guests are on file
- Work alongside our property managers to find solutions to any guest concerns regarding property conditions and requests
- Proactively engage with callers and email inquiries to promote Holiday Beach rentals, mechanical services, and offer services ensuring communication in a timely and professional manner.
- Convert into reservation leads and service agreements by identifying customer needs and recommending solutions.
- Follow up on all warm leads and prior customer contacts to increase sales opportunities.
- Track, meet, and exceed sales goals and performance metrics set by management.
- Manage, schedule and dispatch various services within all companies, ensuring opportunities for additional services are maximized.
- Prior to guest arrival, contact them to upsell add-ons, amenities, and packages, while welcoming and preparing them for their stay.
- Solicit reviews and referrals from satisfied customers to help generate new business.
- Support and responsible for collections while maintaining a customer-focused, sales-oriented approach.
- Monitor the Holiday Beach Mechanical Facebook page.
- Assist with projects such as create and send Thank you notes, mail out guest appreciation gifts, create flyers and assemble owner and guest gift packages.
- Participate in training and other duties as assigned by management
QUALIFICATIONS
- High School education or GED equivalent
- Must have a valid driver's license
- Team player – proactively helps co-workers
- Knowledge of Microsoft Outlook, Word and Excel
- Comfortable in a fast-paced environment handling multiple priorities
- Works their weekend and evening shifts as scheduled – rotates
- Maintain a positive attitude and is enthusiastic
- Attention to detail
- Organizational skills
- Proven ability in sales, telemarketing, or customer conversion (hospitality or mechanical services industry preferred).
- Strong persuasion and negotiation skills with a customer-first mindset.
- Comfort with handling objections and closing sales over the phone.
- Goal-oriented and motivated by meeting or exceeding sales targets.
PHYSICAL REQUIREMENTS
- Able to walk up multiple flights of stairs
- Able to stand and/or sit for long periods of time
- Ability to lift up to 20 pounds
Are you a team player? Do you work well in a fast-paced environment? Can you effectively manage multiple tasks? Are you highly organized and detail-oriented? Do you always have a positive attitude? If yes, you might just be perfect for this customer service position!
WORK SCHEDULE
This position is full-time and has available shifts every day with rotating off-days.
Must be able to work weekend shifts when assigned.
ARE YOU READY TO JOIN OUR EXCITING TEAM WHERE EVERY DAY'S A HOLIDAY?
If you feel that you would be right for this customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Transparency in Coverage Act
The below link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
https://link.edgepilot.com/s/75f68a39/hytxG2066kOEV4AUh9keiA?u=https://…