Job Description
Job DescriptionCompany Description
About Us
At Lumina Agency Inc., we believe in building meaningful client relationships through trust, precision, and excellence. Based in Miami, FL, our agency provides tailored business solutions that empower organizations to thrive in today’s competitive landscape. With a focus on delivering measurable results, we pride ourselves on our collaborative culture, client-centered approach, and commitment to professional growth.
Job Description
Job Description
We are seeking a Client Service Associate to join our dynamic team. This role is ideal for a detail-oriented professional who thrives in fast-paced environments and enjoys building long-term client partnerships. As a Client Service Associate, you will serve as the primary point of contact for clients, ensuring their needs are met with efficiency and professionalism.
Responsibilities
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Act as the main liaison between clients and internal teams, ensuring seamless communication and service delivery.
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Understand client goals and objectives, providing tailored support and solutions.
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Manage client accounts, monitor progress, and prepare reports to track performance.
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Handle client inquiries, resolve issues promptly, and escalate concerns when necessary.
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Maintain strong relationships with clients by delivering consistent, high-quality service.
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Collaborate with team members to identify growth opportunities within client accounts.
Qualifications
Qualifications
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Bachelor’s degree in Business Administration, Communications, or a related field preferred.
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1–3 years of experience in client service, account management, or customer relations.
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Strong interpersonal and communication skills, both written and verbal.
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Ability to manage multiple priorities with strong organizational skills.
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Problem-solving mindset with attention to detail and follow-through.
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Proficiency in MS Office Suite and general business software.
Additional Information
Benefits
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Competitive annual salary ($50,000 – $56,000).
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Opportunities for career growth and professional development.
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Supportive and collaborative work environment.
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Full-time position with comprehensive training provided.