Job Description
Job DescriptionDescription:
The Strategic Account Manager serves as a trusted advisor and operational lead for Valpak Clipp’s strategic and national accounts, ensuring the successful planning, governance, and optimization of multi-channel advertising programs. This role is responsible for protecting account integrity, driving operational excellence, and supporting long-term account growth across Valpak Clipp’s portfolio of solutions, including print, solo mail, digital, and emerging products.
Acting as the central point of coordination between clients, Sales Directors, Account Executives, and internal stakeholders, the Strategic Account Administrator ensures campaigns are executed with precision, contractual commitments are met, and performance insights are leveraged to inform future strategy.
Essential Duties and Responsibilities
- Serve as a strategic account partner to clients and Sales leadership by providing proactive guidance, campaign oversight, and recommendations that align with broader business objectives.
- Maintain deep expertise across Valpak Clipp products and solutions, serving as the primary implementation authority and operational subject matter expert for strategic accounts.
- Own end-to-end administration of complex, multi-market campaigns, ensuring accuracy in creative execution, targeting strategy, production schedules, and fulfillment.
- Partner closely with Account Executives and Sales Directors to ensure account strategies are executed consistently and efficiently across all markets and channels.
- Establish and maintain standardized processes, documentation, and product resources to support scalable execution and consistent client communication.
- Monitor campaign performance, contractual obligations, revenue pacing, and deliverables; proactively identify risks, dependencies, and optimization opportunities.
- Produce reporting, market analysis, and performance insights to support informed decision-making, renewals, and other opportunities.
- Coordinate cross-functionally with Creative, Production Operations, Data, and Finance teams to align execution with client expectations and contractual requirements.
- Participate in strategic sales planning, account reviews, and client-facing discussions as the operational and product expert, supporting retention and long-term growth.
- Support continuous improvement initiatives that enhance account efficiency, service quality, and overall client satisfaction.
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Education and Experience
- Bachelor’s degree in Business, Marketing, Management Information Systems (MIS), or a related field — or equivalent professional experience in strategic account support, operations, or project management.
- Demonstrated experience supporting complex or national accounts within media, marketing, or advertising environments.
- Background in data analysis, consumer insights, retail, CPG, or enterprise-level account support strongly preferred.
Requirements:
Qualifications
- Proven ability to manage strategic client relationships with a consultative, solutions-oriented approach.
- Strong strategic and analytical mindset with the ability to translate business objectives into executable campaign plans.
- Advanced proficiency in Microsoft Office, particularly Excel.
- Exceptional organizational and project management skills with the ability to manage multiple high-value accounts simultaneously.
- Clear, confident communicator with experience supporting client presentations and executive-level discussions.
- Detail-oriented with strong problem-solving, and quality control capabilities.
- Experience with Salesforce.com and SAP preferred.
- Working knowledge of print, digital, mobile, and social advertising platforms
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