Job Description
Job DescriptionSalary:
It Works! Business Account Manager & Communications Lead
This is a hybrid position requiring 3 days in the Palmetto, Florida office/2-days remote. Candidates must be local or relocate to be considered for this role.
* All applicants must be authorized to work in the US as we currently do not sponsor employment.
Position Overview:
The Business Account Manager, and Communication lead is responsible for providing high-level support to top field leaders (VIPs), with a focus on personalized service, relationship management, and timely resolution of inquiries. This role includes handling distributor communications via email and support tickets, proactively resolving escalations, and maintaining a positive, solutions-driven customer experience.
RESPONSIBILITIES:
- Onboarding and engaging new VIPs
- Coordinating personalized outreach
- Participate in strategic conversations that contribute to business growth
- Support customer events
- Assist with translation needs (particularly for Spanish-speaking leaders)
- Fosters strong relationships with Latino leadership across global markets
- Collaborate cross-functionally to maintain accurate documentation, update knowledge bases, and improve internal workflows
- Support script development and call center coordination
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Demonstrates exceptional communication skills, cultural awareness, and a passion for delivering service that aligns with the companys mission to change lives and elevate the customer experience.
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Ability to manage multiple priorities effectively
- Comfortable working independently and proven ability to solve problems quickly and thoughtfully
- Fluent in English and Spanish (written and spoken)
- Understanding the Direct sales business or any type of hospitality is a plus
About It Works!
At IT WORKS!, our mission is to transform lives through a thriving global community with results-driven products and an unmatched business opportunity.
IT WORKS! has a sales force of thousands of Independent Distributors in 16 countries and a passionate Corporate Team located at our global headquarters in Palmetto, Florida. Since 2001, we have offered simple solutions that can be added to any routine, are backed by science, and deliver incredible results through four categories: active lifestyle, gut health, weight loss, and beauty.
IT WORKS! is honored to be one of the fastest-growing private companies on the Inc. 500 list for three consecutive years, as well as No. 27 on the Direct Selling News Global 100the annual industry ranking produced by Direct Selling Magazine.
The IT WORKS! Way
The "IT WORKS! Way" is to uphold our standard of greatness in everything we do: from creating products that help you meet your wellness goals to offering a community of support while you work your way to the life of your dreams! You're never alone on your journeyat IT WORKS!, we are one.