Job Description
Job DescriptionWe are looking for a detail-oriented Collections Specialist to join our team in Pompano Beach, Florida. This Contract position requires a proactive individual with strong communication skills and the ability to handle high-volume outbound calls effectively. You will play a key role in managing accounts and ensuring timely resolution of outstanding invoices.
Responsibilities:
• Conduct outbound calls to business accounts under the Genset Holdings umbrella, primarily focusing on invoices overdue by 60 days.
• Engage professionally with clients to inquire about payment statuses and discuss outstanding balances.
• Manage a high volume of accounts, ranging from 200 to 500, with accuracy and attention to detail.
• Use data entry and administrative skills to update and maintain account records within the system.
• Collaborate with internal teams to address account discrepancies and ensure resolution.
• Adhere to established protocols for collections processes, ensuring compliance and professionalism.
• Utilize accounting software and CRM tools to track and manage account activity.
• Provide exceptional customer service to maintain positive business relationships.
• Identify and escalate unresolved issues to the appropriate departments for further action.• Proven experience in high-volume outbound call environments, preferably with data entry or administrative duties.
• Ability to adapt quickly to new processes and systems without requiring prior collections experience.
• Strong professionalism and communication skills to interact effectively with business clients.
• Familiarity with accounting software systems, CRM tools, and collections processes.
• Exceptional organizational skills to manage multiple accounts and prioritize tasks efficiently.
• Proficiency in handling accounts receivable and billing functions.
• Ability to work from 8:00 AM to 5:00 PM in a fast-paced environment.
• Knowledge of tools such as Accurint, Epic Software, or similar platforms is a plus.