Job Description
Job Description
JOB SUMMARY
The Client Relations Coordinator is responsible for building relationships with clients through the delivery of exceptional customer service characterized by mutual respect, understanding, and trust via the phone and/or email.
DUTIES/ RESPONSIBILITIES
- Work closely with other departments as needed for client support.
- Maintain accurate client records and track interactions.
- Communicate clearly and professionally with clients and team members.
- Facilitate the timely resolution of all client inquiries and requests.
- Generate the processing form for the Processing Department. (For orders and on-site process)
- Enter all processed data in the animal management system.
- Enter data in the animal management system
- Escalate complex and vet related customer inquiries and requests to Client Services Manager and Vet Director.
- Organize and provide detailed documentation of services rendered to the accounting department for invoicing.
- Assist management as needed on special projects,
- Performs other duties as assigned.
EDUCATION AND EXPERIENCE:
- High School Diploma or equivalent required
- Bachelors degree preferred
- At least 3 years of experience in client services, preferably within a primate facility.
REQUIRED SKILLS/ABILITIES
- Excellent verbal and written communication skills.
- Proficient with Microsoft Office Suite
- Excellent time management skills with a proven ability to meet deadlines.
- Excellent organizational skills and attention to detail.
PHYSICAL REQUIREMENTS
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift 15 pounds.