Electrical Service Manager

Job Description

Job DescriptionPosition: Service Manager

Reports to: General Manager / Operations Manager

Direct Reports: Service Electricians, CSR/Dispatch Coordinator (shared accountability)

Job Responsibilities:

The Electrical Service Manager supervises the day-to-day activities and performance of all Service Electricians. Under direction of the General Manager/Operations Manager, the Electrical Manager ensures that employees are assigned to perform work in keeping with their position as required.

• Direct and manage the Electrical Service business in operating area and focus on gross margin goals.
• Generate revenue opportunities for the Electrical Service team.
• Reviews and updates pricing in service software module.
• Provide a superior level of service to ensure long term business growth and the ability to seek new ventures.
• Supervise the installations, repairs, and maintenances of the electrical service department.
• Provide day to day supervisory support to direct reports and focus on team leadership.
• Maintain records/files. Prepare and analyze reports and charts concerning worker utilization and job time rates.
• Review daily service tickets completed by techs to assure for proper diagnosis, resolutions, pricing and opportunities identified.
• Work closely with CSR/Dispatch Team to plan, schedule, and assign the activities of the Electrical team.
• Establish work standards, production control, and job priorities.
• Maintain a safe work environment and enforce the safety culture. Perform regularly schedule safety meetings as required by HR.
• Assist with determining time and cost estimates for electrical service jobs and provide technical support for field when required.
• Assure technicians have proper inventory on truck to complete scheduled work.
• Perform related work as required

Job Qualifications:

• Journeyman Electrical License, preferred
• High School Diploma
• 10+ years of Electrical Field Service experience
• 3+ years of Supervisory Management Experience
• Electrical knowledge (Commercial & Residential)
• Knowledge of company operating procedures and township codes.
• Mechanical/HVAC/ Plumbing knowledge a plus
• Ability to properly bid and estimate jobs

In Return We Offer:

• Competitive salary and incentive bonus potential
• Friendly, team oriented, and rewarding work environment
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Paid Time Off – Time to recharge!

We are an Equal Opportunity Employer