Customer Service Representative (Bilingual Spanish Required)

Early Learning Coalition of Palm Beach County

Lake Worth, FL, USA

Published: 6/14/2022

Full Time

Job Description

We're Hiring! Join Our Mission to Empower Families!

Location: Telecommute (Designated Office: Palm Springs, FL)

Schedule: Full-Time, Monday–Friday (M-Th: 8AM-5:30PM/Fri: 8AM-12PM)

Pay: up to $18.62 per hour commensurate with experience

Are you passionate about helping others? Do you thrive in a fast-paced, service‑focused environment? We're looking for a compassionate and dedicated Customer Service Representative to join our team and be the friendly voice supporting families and providers in our community.

This role is ideal for someone who enjoys problem-solving, delivering exceptional customer care, and communicating with diverse populations. Bilingual proficiency in English and Spanish is required.

What You'll Do

As a Customer Service Representative, you will be the first point of contact for callers seeking support and resources. Your responsibilities will include:

Handling a high volume of inbound calls with professionalism and empathy
Scheduling appointments and responding to client and provider inquiries
Providing general information on available community resources
Accurately gathering details and entering information into various databases
Managing email communication and updating records
Assisting providers with questions or requests

What We're Looking For

Bilingual proficiency in English & Spanish – Required (read, write, speak).
High school diploma (Associate Degree preferred)
Minimum 6 months of call center or customer service experience, especially with high call volume
Strong verbal and written communication skills
Excellent data entry and typing skills (swift and accurate)
High reliability with consistent attendance and punctuality
Ability to handle confidential information with sensitivity
Compassionate, empathetic mindset with a customer-first approach
Strong customer service and communication skills
Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues

Why You'll Love Working Here

Opportunity to make a real impact in the lives of children and families.
Collaborative, mission-driven team environment
Competitive pay, benefits and opportunities for growth.
Schedule: Mon-Thu 8:00AM-5:30PM, Fri 8:00AM-12:00PM.

Ready to join us? Apply today and help shape the future of early learning in Palm Beach County!

Link to full job description: https://elcpalmbeach.box.com/s/zbiovg6h641lvrnmc89e8co68ow60uz0

No Recruiters Please

Job Posted by ApplicantPro