Job Description
Job DescriptionCompany Description
About Us
At Every Word Code, we specialize in blending creativity with communication strategy. We are passionate about designing impactful events that bring brands, messages, and people together. Whether it’s a corporate seminar or a community engagement campaign, our team crafts experiences that resonate. We believe that behind every event is a story—and we’re here to make sure it’s told flawlessly.
Job Description
Job Description
We are seeking a professional and detail-oriented Customer Support Specialist to join our growing team. In this role, you will serve as the first point of contact for clients and customers, providing effective and timely assistance. The ideal candidate will have excellent communication skills, problem-solving abilities, and a commitment to delivering high-quality service.
Responsibilities
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Respond to customer inquiries via phone, email, and internal systems
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Resolve product or service issues by clarifying concerns, determining the cause, and offering appropriate solutions
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Maintain records of customer interactions and transactions
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Follow up to ensure resolution and customer satisfaction
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Collaborate with internal teams to improve customer service procedures
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Identify and escalate priority issues when necessary
Qualifications
Qualifications
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High school diploma or equivalent (associate or bachelor's degree preferred)
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Proven experience in a customer service or support role
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Strong written and verbal communication skills
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Ability to multitask, prioritize, and manage time effectively
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Proficiency in MS Office and CRM systems
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Problem-solving mindset with attention to detail
Additional Information
Benefits
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Competitive salary: $54,000 - $60,000 annually
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Health, dental, and vision insurance
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Paid time off and holidays
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Professional development and training opportunities
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Clear path for career advancement
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Supportive and team-oriented work environment