Parking Ambassador University of Miami Health System - Downtown
Job Description
Job DescriptionDescriptionLocation Name: UHealth TowerLocation Address: 1400 NW 12th Ave, Miami, FL 33136
Position: Parking/Garage Ambassador
Shift Times: Fulltime and Part-Time Shift Available
Shift Days: Monday through Friday
Hourly Pay: $15.00 Hourly
The Garage/Parking Ambassador greets and creates a welcoming atmosphere for our customers and clients. They perform a variety of tasks to ensure a smooth operation of the parking facility, while delivering service that exceeds our customer/client's expectations. Depending on the needs of the location the Parking/Garage Ambassador provides customer service, including helping customers with entry/exit transactions, maintaining parking equipment in operating condition with receipt paper and free of jams, and troubleshoot and parking equipment that is malfunctioning. The Parking/Garage Ambassador works closely with fellow team members, Operations Manager, and/or Shift Supervisor to ensure that cleanliness as well as safety standards are met at all times.
*Please be aware that for this role, you will need to provide your vaccination records, which should include your MMR (Measles, Mumps, and Rubella), VCV, Hepatitis B, COVID-19, and flu vaccinations.
Key Responsibilities
- Must be flexible to work nights Monday-Sunday, Holidays and special events.
- Greet arriving and departing guests in a friendly and courteous manner.
- Act as traffic controller to direct incoming guests to available parking spaces.
- Perform vehicle counts on location throughout shift to ensure garage does not over fill available spaces.
- Perform daily patrols and issue violation warnings to tenants and visitors that violate garage policies.
- Control traffic at entrances and exits as needed; provide assistance to guests who have forgotten where they parked.
- Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Garage Manager or Operations.
- Use respectful communication to assist guests with their questions, problems, and concerns, relay information to Operations Manager
- Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead.
- Always communicate professionally with guests, client, and teammates.
- Employee must be able to perform essential functions of the position with or without reasonable accommodations.
- Basic knowledge of the parking system to add, cancel or reset key cards.
- Oversee upkeep of the garage – look for large debris, lights out or anything that can be a hazard. Please report immediately to superiors to inform client.
Skills, Knowledge and Expertise
- At least 18 years of age
- Excellent customer service and communication skills
- Ability to verbally communicate with guests
- Previous customer service experience, preferred
BenefitsJoin our team and enjoy an outstanding benefits package, including:
(Full Time Only)
Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.
(Part Time)
401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.