Director of Operations - PS MIA

Job Description

Job Description

Internal applicants must apply on or before the following deadline to their candidacy to be considered further: Thursday, July 24th, 2025 on or before 11:59 PM

Who We Are

PS is a luxury hospitality company that builds and operates private terminals for commercial flights. PS currently operates at Los Angeles International Airport and Hartsfield-Jackson Atlanta International Airport and is developing new terminals at Dallas Fort Worth International Airport and Miami International Airport. Far removed from the chaos of the surrounding airport and just steps away from the airfield, PS offers the ease, privacy, and security of the private flight experience for commercial travel.

With unprecedented access, PS has the only private partnership with both TSA and Customs and Border Protection, our guests move seamlessly through arrivals and departures. A team of expert Agents works behind the scenes to choreograph every step of the pre- or post-flight experience. Sail through our private, line-free TSA screening, access dedicated customs and immigration services on arrival, and relax as our trained drivers escort you across the airfield directly to/from your aircraft. All without stepping inside the Airport. Guests also enjoy private suites, chef-prepared food, spa services, and more, all while our Control Room coordinates with government, security, and airline officials to ensure the utmost efficiency, safety, and privacy. Waiting in lines, maneuvering through crowds, and handling unwieldy luggage are things of the past at PS. So is the airport experience you’ve come to know. PS is a new alternative to commercial air travel, with unwavering service, seamless access, and inspired experience.

Are you ready to be a part of something truly extraordinary? We’re defining a new category in luxury hospitality and are excited to introduce the PS experience at DFW in 2026. We’re building a team of passionate, driven hospitality professionals who’re excited to shape the future of luxury travel.

The Role: Director of Operations – PS MIA

This is a role for a leadership position at PS MIA. The Director of Operations will lead the Operations Department to ensure flawless execution of all PS service and brand standards. Assisting the Managing Director in strategic thinking, planning and execution, this role will also oversee coaching and development of all associates and assisting with customer service recovery.

This position reports to the Managing Director PS MIA.

Responsibilities & Expectations 

• Leads the entirety of the Operations department at PS MIA.
• Responsible for recruitment and development of the Operations department along with ongoing succession planning for positions across the department.
• Develop, coach, and empower a team of hospitality professionals to challenge the status quo.
• Proactively identify areas of opportunity to set and maintain consistent property and company standards.
• Champion training and learning and development programs in partnership with Training and HR departments.
• Lead, develop, and mentor Operations Leaders and Operations department.
• Provide strategic leadership with full P&L ownership, driving business growth, operational excellence, and long-term value creation.
• Ongoing evaluation of staff performance, identifying areas of improvement, and designing and delivering employee feedback.
• Manage performance of the day-to-day operations and its departments for service quality.
• Ensures that the Operations departments adheres and maintains SOP and service standards.
• Collaborate effectively with various departments and leaders to support in day-to-day operations and various terminal level projects.
• Effectively manage PS relationships with TSA, CBP, and other government organizations.
• Effectively manage PS relationships with partnered airlines and operational 3rd-party vendors for services such as luggage handling, valet, car washing, etc.
• Lead service recovery opportunities.
• Review EAST reports, making recommendations for remedial action and process improvements.
• Work in collaboration with Head of Training and Head of Member Experience for ongoing associate training and development programs.
• Develop department training and operational SOPs in alignment with member feedback.
• Identify service and training needs.
• Be a champion of our company values.

Requirements

• At least 5 years of senior management experience with multiple ancillary departments
• Experience as an Asst. Director of Operations or above.
• Ability to obtain and maintain a SIDA badge with Customs and Escort icons.
• Able to take direction well and apply feedback.
• Executes current role and evolving standards with precision.
• Excellent communication skills with members, employees and our partners (Airlines, TSA, CBP etc.)
• Strong written and verbal aptitude to guide operational staff in a positive and effective manner.
• Identifying potential problems and points of friction and finding solutions to maximize efficiency and revenue.
• PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

Full-Time Employee Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability.
• 401K retirement plan with company matching.
• Health and Dependent care FSA and HSA with company matching.
• Merit-based raises and bonuses.
• Unlimited PTO.
• Monthly health & wellness and cell phone reimbursement.
• Paid training.
• Parental benefits 100% paid for up to 6 weeks.
• Friends & Family Discounted PS Use.
• Tuition Reimbursement.
• A great career path with promotion opportunities.

This is a full-time, exempt position.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.