Job Description
Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Hialeah, FL, that is a perfect fit for you!
As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Client Care Specialist is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.
This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today!Responsibilities
- Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
- Gather new patient data; keep track of all patient referrals
- Disseminate information to patients; act as a go-between for patients and physicians
- Send and keep a log of all reports sent to doctors
- Collect/open mail; distribute mail to proper areas/people
- Send benefits paperwork to billing companies
- Answer phones, act as a patient liaison, answer any questions from potential or current patients
- Collect new patient intake information; track all clinic referrals
- Fax reports to physicians; keep a log of incoming reports
- Verify Insurance and track insurance-covered visits; take copayments
- Communicate with the office manager and clinicians about scheduling/patient arrival
Required Skills
- High school diploma or equivalent
- Valid driver's license and reliable transportation
- Great communicator and multitasker, detail-oriented
- Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
- Excellent at handling details, communicating and multitasking
- Great demeanor, strong integrity and compassion
- Availability to work in the afternoon's - schedule will be 11:00-7pm Mon-Thurs and 7am-5pm on Friday's.
- Bi-lingual (Spanish and English)