Golf Operations Manager _ The Clutch

Job Description

Job Description

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4%
• Commuter and Company-paid Toll Programs

POSITION OVERVIEW

The Clutch Golf Course Manager is responsible for delivering exceptional hospitality to guests while maintaining the highest standards of golf operations as set by the Director of Commercial Strategy. This role supervises all aspects of golf operations, including day-to-day activities, monthly inventory, equipment maintenance, and oversight of golf staff. Responsibilities also extend to golf instruction services, food and beverage, retail sales, budget management, staff training, scheduling, and performance management.

Rate of Pay: Salary position, $60,000 – $70,000

Essential Functions (included but not limited to):

• Present a professional image to members and guests while maintaining a respectable knowledge of the fundamentals of golf.
• Answer phones and assist with tee times according to resort standards.
• Perform cleaning, maintenance, and minor repairs of golf carts while maintaining a clean and organized storage lot.
• Ensure cleanliness of all areas, including the Golf Pro Shop, golf course, carts, and clubs available for guest use.
• Assist Golf Course Maintenance staff with daily set-up and operational needs.
• Maintain equipment and logs, and ensure adherence to SOPs to standardize the golf program.
• Build and maintain strong relationships with guests and owners to encourage repeat business.
• Ensure the team consistently provides exceptional customer service.
• Communicate safety protocols clearly to guests and staff.
• Address guest or operational concerns in a timely, professional manner.
• Mentor and lead the golf operations team.
• Support food and beverage operations, including beverage cart service, set-up, and clean-up.
• Participate in retail sales within the Golf Pro Shop, including merchandising and promotions.
• Learn and operate required point-of-sale systems.
• Develop and maintain accurate records of transactions, contracts, and confidential customer information.
• Oversee the budgeting process, fiscal planning, rate setting, and expense control to achieve financial goals.
• Assist with marketing and promotional activities in collaboration with the Marketing Manager.
• Promote participation in tournaments and coordinate smaller events with other departments.
• Partner with other departments to ensure smooth operations and guest satisfaction.
• Communicate operational issues directly to the Director of Golf & Horticulture.

POSITION REQUIREMENTS

Education: High school diploma or equivalent preferred.

Experience:

• Background in hotel, resort, or related hospitality industry preferred.
• Extensive golf industry experience, including personnel management and retail operations.
• Previous guest service experience preferred.

Required:

• Valid driver’s license (motor vehicle background check required).
• Experience supervising and training a team.
• Alcohol Awareness Certification (must comply with state regulations).
• Must be 18 years or older (to serve/sell alcohol in the state of Florida).
• Food Handler’s Certification (must comply with state regulations).

Skills and Abilities

• Fluent in English with strong written and verbal communication skills.
• Confident with administrative duties, including handling reservations and confirmations promptly.
• Proficient in Microsoft Office (Word, Excel) and email communication.
• Ability to handle confidential information responsibly.
• Strong attention to detail and ability to manage multiple tasks.
• Initiative and ability to anticipate operational needs.
• Friendly, service-oriented, and committed to guest satisfaction.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Composure and professionalism under pressure.
• Strong listening and problem-solving skills for guest and coworker concerns.
• Ability to work independently and lead a team effectively.

Working Conditions – Physical & Mental Requirements

• Ability to stand, walk, bend, and stoop for extended periods.
• Ability to lift up to 40 pounds.
• Must be able to work in varying weather conditions, including high temperatures and humidity.
• Ability to work in a fast-paced environment.

Schedule

Managers are expected to maintain flexible availability, including evenings, weekends, and holidays, to meet business needs. This position requires working over 40 hours per week and responding to emergencies or unplanned operational needs after hours.

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.