Customer Service and Sales Representative

Job Description

Company Description

Profits Management, Inc. partners with leading wireless providers to deliver customers the best solutions for their communication needs. Our team specializes in educating customers, providing tailored recommendations, and ensuring they have the tools to make informed decisions. By connecting customers with cutting-edge wireless products and services, we help our clients expand their customer base and achieve long-term growth.

Role Description

We are seeking a Customer Service and Sales Representative to join our team in Miami, FL. This is a full-time, on-site position where you’ll engage directly with customers, provide exceptional service, and help them find the best wireless solutions. In this role, you will handle customer inquiries, resolve concerns, educate customers on available plans and devices, and drive sales to meet individual and team performance goals.

Responsibilities

• Assist customers in-person with questions and recommend wireless products and services to meet their needs
• Achieve or exceed daily and weekly sales targets
• Deliver outstanding customer service while building strong relationships
• Provide product knowledge and explain features, benefits, and promotions
• Address customer concerns with professionalism and ensure satisfaction
• Stay current on industry trends and wireless product updates
• Collaborate with team members to maximize client and company success

Qualifications

• Previous customer service or sales experience preferred (wireless experience is a plus)
• Strong communication and interpersonal skills
• Ability to adapt in a fast-paced, competitive environment
• Problem-solving skills and attention to detail
• Highly motivated with a drive to achieve results
• High school diploma or equivalent; additional training in sales or customer service is an advantage