Job Description
Job DescriptionBenefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Membership Director
San Jose Country Club Jacksonville, Florida
Position Summary
The Membership Director at San Jose Country Club is a senior leadership role responsible for driving the growth, retention, and long-term vitality of the Clubs membership while protecting its traditions, culture, and exclusivity. This position serves as the primary steward of the membership experiencefrom first inquiry through long-term engagementand acts as a key connector between prospective members, current members, Club leadership, committees, and staff.
The Membership Director develops and executes data-driven recruitment and retention strategies, oversees all membership communications and processes, manages the membership pipeline and database, and plays a critical role in shaping the overall member experience in coordination with Club operations, events, food & beverage, golf, and governance initiatives.
Key Responsibilities
Strategy, Growth & Planning
- Develop and execute comprehensive, data-driven strategies for membership recruitment, retention, and engagement aligned with the Clubs long-term Strategic Plan and financial goals.
- Monitor and manage membership levels, category mix, waitlists, attrition trends, and initiation fee positioning.
- Collaborate with senior leadership and the Board on membership policies, category structures, and long-range planning tied to capital initiatives and facility enhancements.
- Serve as a key advisor to leadership on market conditions, competitive positioning, and membership demand.
Membership Recruitment & Sales
- Market the value, culture, and experiences of San Jose Country Club to qualified prospects.
- Cultivate member referrals and ambassador-driven recruitment.
- Manage the full membership sales cycle including tours, interviews, applications, and onboarding.
Retention, Engagement & Member Experience
- Proactively engage members to strengthen satisfaction and loyalty.
- Partner with committees and department heads to enhance programming and events.
- Oversee new member onboarding and integration.
- Curate and communicate the San Jose Country Club story through thoughtful marketing, member referrals, and experiential touchpoints that reflect the Clubs culture, amenities, and long-term vision.
Operations & Administration
- Oversee membership databases and communications.
- Manage the membership department budget.
- Ensure compliance with bylaws and governance standards.
Data Analysis & Reporting
- Track and analyze recruitment, attrition, and engagement metrics.
- Prepare reports for senior management and the Board.
Leadership & Collaboration
- Lead and mentor membership staff.
- Work cross-functionally to ensure a consistent member experience.
Qualifications & Skills
- Bachelors degree preferred.
- Experience in membership, hospitality, or sales leadership.
- Strong interpersonal, analytical, and leadership skills.
- Experience managing budgets and teams.
What Success Looks Like
- Sustainable membership growth.
- High member satisfaction and retention.
- Strong data-driven governance support.