Job Description
Job Description
Job Title: Customer Care Assistant
Location: Doral, FL
Department: Customer Service / Logistics
Job Type: Full-Time
About the Company
We are a fast-growing logistics and warehouse solutions provider based in Doral, FL, serving clients across the Americas. We specialize in customized, efficient, and reliable supply chain services. Our multicultural team is the heart of our operation, and we are looking for a proactive and detail-oriented Customer Care Assistant to join us!
Position Summary
As a Customer Care Assistant, you will be the key liaison between our clients and internal operations. You’ll ensure smooth communication, handle service inquiries, resolve issues promptly, and maintain strong client relationships. The ideal candidate must be fluent in English, Portuguese, and Spanish to support our diverse customer base in North and South America.
Key Responsibilities
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Provide professional and timely support to clients via phone, email, and in-person.
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Manage incoming service requests and follow up to ensure client satisfaction.
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Coordinate with warehouse and logistics teams to track shipments and solve delivery issues.
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Maintain accurate client records and update systems as needed.
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Assist in preparing quotes, service orders, and documentation.
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Help identify client needs and work with teams to implement solutions.
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Escalate complex issues to the appropriate department or supervisor.
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Support internal process improvements to enhance the customer experience.
Requirements
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Fluency in English, Portuguese mandatory, Spanish preferred
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Previous experience in customer service, logistics, or warehouse environments preferred.
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Strong communication and interpersonal skills.
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Problem-solving mindset and attention to detail.
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Proficient with Microsoft Office and CRM systems.
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Ability to multitask in a fast-paced environment.
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High school diploma required
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Must be authorized to work in the U.S.
What We Offer
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Competitive salary
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Opportunities for growth and professional development
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A dynamic and supportive multicultural team environment