Job Description
Job Description
Bilingual Customer Service Representative -
At Beacon Hill Hospitality, we look for people who want to help others not because it's their job, but because it's their nature. At this healthcare facility, the Hospitality Clerk is responsible for providing kind and empathetic service to all patients and visitors -- greeting with a warm welcome, helping manage traffic flow, assisting with the management of day to day cash from parking services, and ensuring all the cash is accounted for and kept safe. Beacon Hill Hospitality Hospitality Clerks are true customer service professionals who inherently love to help others and are happy to eliminate any anxiety that can come with a hospital visit.
Essential Duties and Responsibilities (including but not limited to):
- Greeting customers and resolving customer complaints
- Maintain a clean working environment
- Seeking out opportunities to provide memorable service
- Ensuring optimal traffic flow through hands-on support in all parking areas
- Assisting visitors with parking and pay-on-foot machines
- Ensure that each validation coupon connects to parking office redemptions as applicable
- Maintain exception logs regarding abnormalities during shift and provide to lead or manager on duty
- Available for possible troubleshooting at payment terminals and gate arms
- Find moments to go above and beyond by anticipating patient and visitor's needs
- Assist with wayfinding and ensure work environment is clean, safe, and uncluttered
- Abiding by BHH behavioral and hospitality standards, demonstrating true hospitality competency
- Ensure all kiosks are sufficiently stocked with tickets by inspecting applicable stations
- Respond to/Provide support to calls on the parking phone as needed
- Provide coverage to Valet podium & operation as required
- Abide by maintenance log requirements throughout shift, picking up debris throughout the lots and facility
- Performs other related duties as assigned
Required Skills/Abilities (including but not limited to):
- Proficiency with Spanish & English
- Possesses exceptional customer service skills
- Maintains a warm, friendly, and professional demeanor when working with other employees, patients and visitors
- Ability to read, understand, and communicate effectively both verbally and on paper
Physical Demands and Working Environment (including, but not limited to):
- Employees are regularly required to run, stand, walk and sit
- Must be able to wear PPE (personal protective equipment) for the duration of their shift
- Must be able to push patients in wheelchairs (100 - 350 pounds)
- Must be able to lift and/or move up to 5 pounds frequently and up to 10 pounds occasionally
The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions Customer Service Clerks are regularly required to run, stand, walk, and sit. They must occasionally lift and/or move objects up to 30lbs and be able to wear PPE (personal protective equipment)
Work Environment
As it is an outdoor role, the employee may be subjected to the weather conditions of the time. Long periods of standing and walking are required.