Job Description
Job DescriptionWe are looking for a dedicated Customer Service Representative to join our team in Ft Lauderdale, Florida. This is a contract position requiring part-time availability, primarily on weekends. The ideal candidate will excel in providing exceptional service and resolving customer inquiries efficiently.
Responsibilities:
• Respond to customer inquiries via phone and email to ensure prompt and accurate assistance.
• Handle both inbound and outbound calls with professionalism and courtesy.
• Process orders and manage data entry tasks effectively using provided systems.
• Troubleshoot and resolve customer concerns, ensuring satisfaction.
• Utilize a laptop to perform job-related duties, including accessing and updating customer records.
• Maintain clear communication with customers regarding products, services, and policies.
• Collaborate with team members to address customer issues and improve service quality.
• Follow established protocols and procedures to maintain consistency in service delivery.• Previous experience in a call center or customer service role.
• Proficiency in handling inbound and outbound calls.
• Strong skills in order entry and data management.
• Ability to effectively use a laptop and navigate software systems.
• Excellent communication and problem-solving abilities.
• Ability to work part-time, including Fridays through Sundays.
• Strong attention to detail and organizational skills.