Job Description
Job DescriptionBenefits:
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Training & development
As the Marketing & Client Services Director at a boutique, multi-market social and digital marketing agency, you will be both a strategic leader and a hands-on contributor. You will shape the agencys marketing vision, strengthen its presence across diverse markets, and oversee high-touch client service delivery. This role requires a versatile marketer who is comfortable switching between strategy, execution, and team management in a fast-moving, entrepreneurial environment.
Key Responsibilities
1. Agency Marketing & Growth
- Build and execute a lean but impactful marketing strategy to elevate the agencys brand across all markets.
- Drive the development of thought leadership content, case studies, social content, newsletters, and portfolio updates.
- Identify market-specific opportunities for visibility (local events, partnerships, niche communities, industry groups).
- Manage the agencys digital presence, ensuring consistent messaging across multiple markets.
2. Client Services Leadership
- Lead a small but agile client services team, ensuring high-quality delivery across social, digital, content, and paid media initiatives.
- Establish client service frameworks tailored to each markets needs while maintaining agency-wide standards.
- Serve as the senior point of contact during escalations, guiding both clients and internal teams with clarity and empathy.
- Maintain strong client relationships that enhance retention and unlock long-term growth opportunities.
3. Hands-On Account Involvement
- Act as a senior strategist on key accounts, helping shape campaign direction, content strategy, and performance plans.
- Step into execution roles when neededreviewing assets, refining briefs, contributing to content ideas, or supporting reporting.
- Guide multi-market campaign rollouts, ensuring localization where necessary while protecting brand consistency.
4. New Business Support
- Partner with leadership to pursue new business opportunities: creating pitch decks, joining client conversations, and crafting market-specific proposals.
- Support the development of competitive, differentiated service offerings tailored to regional market needs.
- Represent the agency at industry events or networking opportunities in different markets when necessary.
5. Performance & Insight Management
- Oversee reporting standards to ensure clients across markets receive clear, actionable insights.
- Translate performance data into strategic recommendations that guide future campaigns.
- Identify patterns across markets to inform best practices and agency IP.
6. Team Leadership & Culture
- Manage a small, high-performing team with a focus on cross-market collaboration and continuous learning.
- Manage resource planning and adjust workflows based on client demands across regions.
- Foster a culture that mixes boutique agency creativity with disciplined, data-informed execution.
- Provide clear guidance, feedback, and development plans for team members.
Flexible work from home options available.