Job Description
Job Description
Job Title: Dispatcher
Reports To: Terminal Manager
Job Type: Monday-Friday, Full-Time
Location: Jacksonville, FL
Pay Rate: $21.00 an hour
Job Description:
A Dispatcher is under the supervision of the Terminal Manager and is responsible for communicating with drivers, school district personnel and parents for daily routes, trips and extra curricular activities of students for our clients.
Duties:
- Follow company policies regarding pupil/client management and relations with parents, teachers, guardians, and the public in general.
- As requested by the Manager, verify route turn for turn sheets and note any route changes with written notes.
- As requested by the Manager, make additional directional or landmark notations on bus route sheets to assist future new or substitute bus, observe and track route timing, such as total time on-route; time between stops; loading and unloading drivers.
- As requested by the Manager times or any other requested information for the purpose of establishing route efficiency.
- Keep records and submit reports as required. This includes all documentation for complaints, accidents, routing changes, etc.
- Assist manager with monthly billing, payroll, account receivables, account payables and month-end requirements.
- Assist manager in ensuring all drivers complete all necessary job-related training and attend driver safety meetings.
- Responsible for carrying out all STA policies and State & Federal applicable regulation.
- Knowledge and implementation of contents of School District contracts.
- Answering phones and two-way company radios in a professional and courteous manner.
- Communicating with schools regarding calendars, complaints, bus incidents. Communicating with parents regarding issues and concerns. Communicating with drivers and aides.
- Provide professional and courteous customer service to parents, school districts, drivers, monitors and external parties.
- Ability to start very early mornings and/or work later afternoons as assigned.
- All other various and miscellaneous duties as assigned by Management.
- May be required to cover School Bus routes on an as needed basis.
Qualifications:
- High School Diploma or equivalent. Minimum of one-year related experience in Dispatching or equivalent combination of education and experience.
- Customer service skills are essential.
- Written and verbal communication skills.
- Ability to deal with problems and find solutions.
- Working knowledge of computers and electronic data processing to include Excel, Word, and Internet experience.
- Willingness to obtain a CDL driver's license and meet all STA/Duval County driver hiring requirements.
- Knowledgeable in Federal and State regulations.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; Returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Must be eligible to work in the US without restrictions.