Front Office Manager (SpringHill Suites Medical Center, Miami)

Job Description

Job Description

FRONT OFFICE MANAGER

SpringHill Suites Medical Center, Miami

Job Description:

SpringHill Suites Medical Center in Miami is seeking a dynamic and highly organized Front Office Manager, with Marriott experience to lead our front office team. As a key member of our hotel's management team, you will play a pivotal role in ensuring exceptional guest experiences and efficient front office operations.

Key Responsibilities:

• - Oversee daily front office operations, including check-in, check-out, reservations, and guest services.
• - Lead, train, and develop the front desk team to ensure high levels of customer service and satisfaction.
• - Implement and maintain efficient processes and procedures to enhance guest experience and operational efficiency.
• - Address and resolve guest inquiries, complaints, and feedback in a professional and timely manner.
• - Collaborate with other departments to ensure seamless communication and coordination.
• - Prepare and manage front office budgets, ensuring adherence to financial goals and objectives.
• - Monitor and analyze guest satisfaction and service quality metrics to drive continuous improvement.
• - Ensure compliance with hotel policies, procedures, and safety standards.
• - Ensure ALL Marriott trainings, standards, protocols are followed.

Qualifications:

• Proven experience in front office operations or hotel management, preferably in a supervisory role.
• Strong leadership and interpersonal skills with the ability to motivate and guide a team.
• Exceptional organizational and multitasking abilities.
• Excellent communication skills, both written and verbal.
• Proficient in hotel management software and Microsoft Office Suite; knowledge of the Marriott FOSSE system is preferred.
• Adept at problem-solving and handling difficult situations with tact and professionalism.
• A degree in Hospitality Management or a related field is preferred but not required.

Benefits:

- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Employee discounts on hotel stays and services.
- Opportunities for career development and advancement within the Marriott International network.
- Supportive and collaborative work environment.

If you are a passionate hospitality professional with a commitment to excellence and a desire to lead a team that makes a difference, we invite you to apply for the Front Office Manager position at SpringHill Suites Medical Center in Miami. Join us in creating memorable experiences for our guests while driving the success of our front office operations.