Job Description
Job DescriptionDescription:
ABOUT METRC
Metrc is the most trusted and experienced provider of cannabis regulatory systems in the United States and is growing extremely rapidly to expand globally. We provide a solution that combines advanced software, radio-frequency identification (RFID) technology, a dedicated customer-support team, and a secure database to track and trace cannabis from growth, harvest, and processing to testing, transport, and sale. As an IT Support Coordinator, you will have the opportunity to thrive in a fast-moving, fluid environment, and be passionate about implementing change, great processes and procedures in a commercial setting at a fast-growing technology company.
GENERAL OVERVIEW
The IT Support Coordinator is responsible for managing user support requests, network troubleshooting and changes, device repair, upgrade and provisioning, remote device management and patch management. An IT Support Coordinator must be ready to learn, excited to help others, and ready to use critical thinking to solve complex problems.
KEY RESPONSIBILITIES
Core duties and responsibilities include the following:
· Embodies Metrc’s Leadership Principles
· Troubleshoot and resolve issues with software or hardware including replacing hardware.
· Walk colleagues or clients through steps to help them resolve their technical problems.
· Support the implementation of new solutions or applications.
· Installing and configuring computer hardware, software, systems, networks, printers, and scanners
· Monitoring and maintaining computer systems and networks
· Responding in a timely manner to service issues and requests
· Providing technical support across the company (this may be in person or over the phone)
· Setting up accounts and workstations for new users
· Be available to go to any Metrc location as needed to provide IT support
· May perform other additional duties and responsibilities as assigned
Requirements:
QUALIFICATIONS - KNOWLEDGE, SKILLS, & ABILITIES
· CompTIA A+, Network+, or equivalent experience
· High School Diploma, GED
· Basic computer troubleshooting using common IT tools
· Experienced with Office 365 Apps and Services, Active Directory a plus
· Experience providing Customer Service
· Manages difficult or emotional customer situations
· Responds promptly to customer needs
· Solicits customer feedback to improve service
· Meets commitments
· Speaks clearly and persuasively in positive or negative situations
· Listens and gets clarification
· A desire to learn and grow in IT
PHYSICAL DEMANDS AND WORK ENVIRONMENT
· This position will be working out of the Lakeland office.
· Frequently required to move around to support team members or sit at a desk.
· May have to lift and carry computer equipment to setup workstations up to 30 pounds.
· Frequently required to talk or hear
· Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Metrc is an Equal Opportunity Employer, and all qualified applicants and team members will be considered for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, marital status, disability, genetic information, military or veteran status or any other characteristic protected by federal, state or local law.