Job Description
Job Description
Freight Forwarding Sales Representative – (FFSR) is responsible for increasing the sales of Freight Forwarding and logistics services for dry goods, pharma and perishables. He/She must bring a book of business and self-source new business, from foreign locations. This key role must be able to produce the volume necessary to maintain a consistent flow of business.
DUTIES AND RESPONSIBILITIES:
- Introduce LCX Freight services to potential customers.
- Manage accounts from point of sale to payment follow up.
- Maintain a high volume of profitable business, with high frequency to ensure a continues flow of shipments.
- Self-source customers utilizing various methods, including cold calling.
- Regularly communicate with existing and new clients.
- Build and maintain profitable customer relationships.
- Execute and close all sales calls.
- Work closely with the Operations Team and other departments to ensure a top-of-the-line customer experience.
- Communicate with management on a regular basis regarding market status, hurdles, and needs.
- Enter sales and customer management into the company's ERP.
- Attention and resolution of customer complaints / suggestions.
- Hold specific knowledge regarding international and domestic freight forwarding, operations, as well as staying current on market trends.
- Develop an entrance strategy for cold calling, qualifying and effectively connecting with prospective customers.
- Create and drive a sales plan that successfully meets sales goals and initiatives.
- Utilize internal tools to negotiate market freight rates for customers.
- Exude the highest level of customer service to both internal and external customers and set the expectations that the task given will be completed to their satisfaction.
- Identify and pursue new business opportunities, associations, and markets to promote sales growth.
- Maximize profit through pricing strategies and effective sales tactics.
- Function as a brand ambassador, promoting the values of the company to clients and partners.
- Participate in team meetings, providing sales reports and forecast information to management, as necessary.
- Set and track personal sales goals on a regular basis using company’s CRM.
- Any other misc. task or duties as requested by management.
QUALIFICATIONS:
- 3 - 5 years of freight forwarding sales experience.
- The ability to generate new sales revenue independently.
- Ability to work independently and as part of a team.
- Ability to build relationships.
- Demonstrated organization and prioritization skills. Able to keep self and others organized.
- Excellent writing skills.
- Excellent people skills. Ability to communicate clearly and in a professional manner with all employees, vendors, and clients.
- Exceptional diligence.
- Fully bilingual (English/Spanish – written and spoken)
- Proficient in MS Office (word, excel and power point.)
- Salesforce basic knowledge preferred.