Vacation Home Operations Assistant

Job Description

Job Description

We are looking to fill an Operations Assistant role. This role will need a candidate who is fluent in English and Spanish verbal and written. This will be a multi department role, assisting in Owner Relations, Maintenance, Guest Services. This is NOT a work from home or remote position, you must be able to be In-Office 5 days a week for 8 hour shifts, this is a full-time 40 hours per week position.

Responsibilities for this role include, but are not limited to:

• Identify areas of Opportunities for owners, including:
  • Home upgrade opportunities
  • Communication initiatives
  • Possible Quarterly home analysis
• Communicate and Assist owners with:
  • Questions and concerns regarding management, rental, etc.
  • Work as main point of contact for owners as it related to maintenance and housekeeping/inspection tasks
  • Coordinating with department heads to answer questions and respond accordingly
  • Answer calls from the Owner phone queue
  • Meet with Owners as needed
  • Coordinate with Accounting and other teams to onboard home
  • Attend meetings with clients as needed
• Submit work orders and ensure maintenance is completed for owners and guests
• Contact owners when work or significant repairs are needed, or made
  • Schedule vendors as necessary for quotes and follow-up through completion of work
• Owner Bookings
• Pre-Arrival Contact (arrival details, offer for owner to meet if they wish)
• Post-Arrival Contact (if owner does not want to meet, check-in on their stay)
• Assist in the communications for PGO’s and NPGs
• Walk Homes prior to Owner Arrival with Inspector
• Note any necessary repair or quality control issues
• Communicate with Quality Control to ensure homes are properly maintained and communicate with owners accordingly
• Correspond with HOA’s for owner gate access
• Onboard new owners (following the onboarding process in Microsoft Planner)
• Set-Up photo shoot of home (if necessary)
• Assist Guest Services as needed:
  • Responding to emails and phone calls
  • Adding guests to necessary systems
  • booking reservations
• Some After Hours phone coverage

Requirements

• Demonstrated achievement in B2B sales
• Spanish speaking and writing required
• Excellent verbal and written communication skills, including facilitation of group presentations
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, Planner, Teams, and PowerPoint
• Basic understanding of the industry, with the ability to become a subject matter expert on the job
• Guest/Customer Service Experience
• Innovation and problem-solving skills that include the ability to develop and propose solutions for clients

Benefits

• Medical
• Dental
• Vision
• PTO

Company DescriptionTropical Escape Vacation Homes was established in 2006 and is a leading full service property management company in the ChampionsGate/Davenport/Kissimmee area and is the location of our Corporate Headquarters.

Company Description

Tropical Escape Vacation Homes was established in 2006 and is a leading full service property management company in the ChampionsGate/Davenport/Kissimmee area and is the location of our Corporate Headquarters.